Fort Erie, ON
reply to dirtyjeffer
Re: [Serious] So tell me guys...
said by dirtyjeffer:Yup, I had a feeling that they were going to do something the moment they said they wanted to speak with the tech.
good to see Whirlpool step up and help you out.
And to be quite honest, for all the help that the tech and the repair shop did for us in this situation I have absolutely no issue paying them directly for their time. They went to bat for us. I am beyond thankful for their help. It was actually the tech who called me to tell me what Whirlpool was going to do for us, rather than Whirlpool themselves. I expect that they'll call us later today or tomorrow directly.
Hey good stuff.
BTW, since we are both dealing with whirlpool, mind if I ask if you only dealt with the Whirlpool Canada phone number? Or did you get a diff number from Whirlpool Canada or what?
Keep in mind that your repair also carries a warranty minimum of 3 months (at least in Quebec), and as a minimum.
Just in case, I would find out from whirlpool or the service company what the warranty is on the repair. Just in case... Considering all new innards I would suspect parts would be 1 year and labour would be extra (but could be 3 months w/ labour).
heh it's funny that you took the kitchen appliance warranties and not the washer and drier. I did the opposite. And to each of us the non warranty item failed F'ing karma, I hate her.
Wolfie00My dog is an elitistPremium
reply to Gone
Glad to hear it's resolved. Had they not been forthcoming as a result of the phone call, a letter to the appropriate executive office or the president often gets results more effectively than legal action. A friend recently was able to get Maytag to cover most of the costs of a new dishwasher when the previous one had a serious failure shortly after the warranty expired. It's just not reasonable to buy a new dishwasher after less than two years, or pay almost the equivalent in repair costs.
"Everyone is entitled to their own opinion, but not their own facts."
― Daniel Patrick Moynihan
Fort Erie, ON
I was going to proceed up the ladder including the office of the President if needed. Legal action was an absolute last resort that I'm glad I didn't need to get to.
I'll probably send a letter to the corporate office anyway. I'm glad it's resolved, but I'll probably express general dismay with just how bad of a failure occurred so soon after buying it. Doesn't hurt I guess.
digitalfuturSees More Than ShownPremium
While a failure of an individual machine means a lot to the person who owns it, in the big picture, there is no such thing as perfection; so failures will happen. It's inevitable statistically.
The best a company can hope for is to make good with the customer for those exceptions, as they did in your case. I think their resolution was more than generous.
Logic requires one to deal with decisions that one's ego will not permit.
All that is necessary for the triumph of evil is that good men do nothing - Edmund Burke.
Fort Erie, ON
I never said failures shouldn't happen. What I have said - and what the people who actually work on these things for a living have said - is that a failure of this magnitude should *never* happen under any circumstances. The rear counterweight literally tore itself out of the plastic, tearing a massive chunk of that plastic with it.
It is for that reason that I will write them a letter expressing concern over such a catastrophic failure occurring so early in the unit's life, but otherwise I'm not out for a witch hunt. After all, I'm still out $100-$150, though I will be the first to say that it's a lot better than $600-$700.
Your sort of failure will happen at a low frequency.
There is either an issue with the drum material, torque is wrong on the fasteners or the machine may have been damaged during shipping and handling. Either or combination of these caused the mount point to tear out. Injection molded parts are prone to this sort of failure. Material voids, short shot, weld lines are other possible causes. Modern design of experiments philosophy uses a minimum of materials and careful calculation of limits to achieve most cost effective solution. Unfortunately when parts are on minimum or marginal limits there is little room for defects during manufacture ie voids, short shot....
As others have said older appliance lasted longer and this is due to the old school way of thinking and engineering when materials were in expensive and practically everything was made of metal and a bit of rubber. Designers had less regard for cost and there was tendency to over engineer.
Maybe durable goods is no longer the proper classification for home appliances
Fort Erie, ON
reply to Gone Welp, they were good for sending the replacement parts. Going to have them installed next week.