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 TSI PierreBaby, Wanna see what 300Gigs looks like?Premium
join:2011-09-23
Chatham, ON | Sorry about this Hi,
The 100$ fee is something that bell charges if the problem is essentially in the house. We do have to ask and advise you on every call as we do not want you to have a surprise at the end of it all. We are transparent.
As for the hidden fee, I'd like to understand more about that and if you could PM me I will look into this further for you and I will also look into your connection issue.
Let's get this resolved and keep you as client!
Thanks
Pierre A
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TSI Pierre - TekSavvy Solutions Inc.
Chief Operating Officer | |
guyzie
join:2012-11-22
Verdun, QC Reviews:
 ·TekSavvy DSL
| Hi Pierre,
I understand this, but for me, if the issue arises because of an error on part of TSI it should be something that they deal with and not just shift that burden onto the client.
And I resent the implication that the problem ever occured within the premises, because I was getting a strong, functioning service prior to the mess up. I've lived at this location for 2 years now, and there is NO internal wiring issue. Again this issue happened only AFTER the reconnection of my service.
There's only so much wasted time a person should be expected to give up for problems caused by others. (30 min phone waiting times, missing work to be home for Bell, testing modem at another location, etc. | |
| said by guyzie:Hi Pierre,
I understand this, but for me, if the issue arises because of an error on part of TSI it should be something that they deal with and not just shift that burden onto the client.
And I resent the implication that the problem ever occured within the premises, because I was getting a strong, functioning service prior to the mess up. I've lived at this location for 2 years now, and there is NO internal wiring issue. Again this issue happened only AFTER the reconnection of my service.
There's only so much wasted time a person should be expected to give up for problems caused by others. (30 min phone waiting times, missing work to be home for Bell, testing modem at another location, etc.
If the issue was on our Teksavvy or Bells end the cost does not get shifted to the customer, it is only if it is on your end that this would be applicable (ie, modem, inside wiring) and we do our best to troubleshoot it with you before submitting anything off. We have to read that every single time we open up something with Bell.
People are currently in training to be hired which will help with the wait times significantly, as well our increased presence on forums, twitter, and facebook a like. I can understand your frustration with your time being spent, we are working to resolve this for customers.
If you have any issues we are available in the direct forum to help troubleshoot or answer any questions you may have. | |
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