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1816

ohbell
@bell.ca

ohbell

Anon

sagemcom f@st 2864 disconnection

Recently i upgraded my internet to fibe 15 and i'm experiencing frequent disconnection. The lights on the modem says it's fine but i can't use the browser or what so ever. The only way to fix this was to reboot the modem. I already had 3 technician come over to fix this problem... can someone tell me what's wrong with it?

Frank_IT
Premium Member
join:2003-11-01
Montreal

Frank_IT

Premium Member

It look like the same thing I had... there seem to have a problem with the DNS forwarder of the sagemcom that stop to work after a certain time..

When it happen, try to ping an IP. if it work, then you have the same symptom..

The fix i use is simple.. assign dns directly on your pc..
ruggs
join:2012-03-26
Ontario

ruggs to ohbell

Member

to ohbell
Sounds like a bad modem

ohbell
@bell.ca

ohbell to Frank_IT

Anon

to Frank_IT
May i ask how i can assign dns directly on my pc?
ohbell

ohbell to Frank_IT

Anon

to Frank_IT
oh and also how do I ping an ip?
thanks for the help

Pauly
join:2004-05-29
canada

Pauly

Member

try calling bell and have them troubleshoot?

Hilroyy
join:2004-06-22

Hilroyy to ohbell

Member

to ohbell
Try posting this in the Bell Direct Forum. I have had the same issue for the past year where I can ping a server like microsoft.com and can do a tracert but I can't surf the internet. I had my modem swapped out 4 months ago but that didn't seem to solve the problem. They seem to be aware of this problem since the tech who made a small change to my account said he had made the same change on many other accounts. They just made the change a few days ago but so far so good.

Darryl was the tech who helped me.

Roy