said by Larhleolynx:
1. So he wants to get either Primus' unlimited package, or TekSavvy. The problem starts there, he has called both companies and they have informed him that they can't supply him DSL due to line quality.
2. One of the phone support people told him upto his demarc they were reading a solid 6meg connection, but upto the wall jack was quite degraded. I think they said 0.9meg down by 0.64meg up.
3. I only have basic wiring skills, but I'm pretty certain I can do the work if someone can tell me what is wrong, if anything in the situation. I really appreciate any help that anyone can give in this manner,
4. my friend really does not want to deal with Bell at all.
1. What they likely did was test some customers they have in that postal code/address area for what speeds they have. So this way they can ball-park the figure.
2. Your friend was lied to. Whoever this company was, take them off your list.
3. The only thing I could recommend is hooking the modem up to the demarc where the service is currently, go into the modem firmware (I assume this is an old bell 6500 modem?) and get the line stats.
These stats will tell you what the "Attentuation" is, Signal to Noise ratrio ("SNR") is, and what upload and download speeds you have currently (ie. the speed profile Bell has you on).
Record these stats for the demarc.
Then repeat the same test while the modem is plugged in the jack where the Bell service is (the speed profile "should" be the same unless there is a line problem dropping the speed lower than what Bell has set on your line).
After you get the two sets of results paste them in this post so that we can determine if there is indeed any line problem where the internet is currently installed. And we can also check if you can get a free speed bump (profile change), and we can also check if there is a line problem that should be fixed for free, and we can also check if your inside wiring is a problem or not (because Bell can charge you 100$ to fix inside wiring).
All these things can be checked for, but only with the modem line stats at these two test pints indicated here.
It is better to get Bell to fix any possible line issues (the ones that should be fixed for free) before changing internet supplier. Because if you change, these 3rd party resellers will indeed ding you 100$ and Bell is known to charge 3rd parties (as seen in the forums) and not even fixing the problem.
Then once the above is sorted out, change to a 3rd party internet provider and save money and have more B/W usage than Bell.
This topic should be moved to the Canadian Broadband forum where others can help you and maybe one of the 3rd party resellers will be decent enough to give you a test account to see what they see on their end.
BTW, which ISP told you #2? I need to know so I can laugh at them.
4. Finally, no one wants to deal with Bell. NO ONE! I don't think there is am ore hated company in all of Canada. But, it's in your best interest to get the stats (this will arm you) and then fight with Bell for the service you are paying for, then change ISP. Otherwise Bell will just charge you for stuff that should be done for free.
Again, This topic should be moved to the Canadian Broadband forum.