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nunya
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O Fallon, MO
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reply to wrong forum

Re: Trying to help a friend


3. The only thing I could recommend is hooking the modem up to the demarc where the service is currently, go into the modem firmware (I assume this is an old bell 6500 modem?) and get the line stats.

These stats will tell you what the "Attentuation" is, Signal to Noise ratrio ("SNR") is, and what upload and download speeds you have currently (ie. the speed profile Bell has you on).

Record these stats for the demarc.

Then repeat the same test while the modem is plugged in the jack where the Bell service is (the speed profile "should" be the same unless there is a line problem dropping the speed lower than what Bell has set on your line).

After you get the two sets of results paste them in this post so that we can determine if there is indeed any line problem where the internet is currently installed. And we can also check if you can get a free speed bump (profile change), and we can also check if there is a line problem that should be fixed for free, and we can also check if your inside wiring is a problem or not (because Bell can charge you 100$ to fix inside wiring).

All these things can be checked for, but only with the modem line stats at these two test pints indicated here.


How is that going to help the OP when there isn't a provisioned circuit yet?
--
If someone refers to herself / himself as a "guru", they probably aren't.


eh

@videotron.ca

said by nunya:

How is that going to help the OP when there isn't a provisioned circuit yet?

It's the only way to ball park what he will get, since he was already lied to. See:
said by wrong forum :

1. What they likely did was test some customers they have in that postal code/address area for what speeds they have. So this way they can ball-park the figure.

2. Your friend was lied to. Whoever this company was, take them off your list.

Also, it's in his best interest to start the first month of DSL service with Bell so everything can be trouble-shooted in the least amount of time with the least amount of costs to him.

With a reseller/wholesaler in Canada it's a 100$ charge to send a tech out (free with Bell in most cases). Then you have to deal with erroneous charges that never should have been charged to the resellers that get passed onto you. Then any sort of trouble-shooting requiring Bell requires 48-hr notification w/ a reseller before Bell even acknowledges a ticket is opened. And if something happens, which is the norm (ie. a no-show tech), then it's another 48-hr wait time to refile a ticket w/ a reseller to have Bell go your way again and likely charge you again.

That is the nature of DSL in Canada.

The test above will ballpark within a meg of what he should get instead of relying on lying companies.


nunya
Premium,MVM
join:2000-12-23
O Fallon, MO
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It's the only way to ball park what he will get, since he was already lied to.


I don't think you get it. There is no DSL wired yet. Hooking up a DSL modem won't do a damn bit of good. It won't provide any information until the circuit is wired through a DSLAM.
--
If someone refers to herself / himself as a "guru", they probably aren't.


eh

@videotron.ca

said by nunya:


It's the only way to ball park what he will get, since he was already lied to.


I don't think you get it. There is no DSL wired yet. Hooking up a DSL modem won't do a damn bit of good. It won't provide any information until the circuit is wired through a DSLAM.

His fathers DSL is right next door from what I understand. Sure it's not 100% accurate. But it gives a ballpark, as stated. It's a whole 10-minute thing to do. Yeah you are right, no two wire pairs are the same, and whatever else. But it's a ballpark.

When you call in to a wholesale ISP to find what speeds you will get, the ISP's do the exact same thing more or less. They check customers in the area near the address and see what they have and ballpark it to you on the phone. Sometimes crap happens. Everyone around you has 5-meg and you end up with 1-meg due to whatever. We aren't going for 100% exactness here. Even Bell couldn't do that themselves.

In regards to the G&G kit, this would be the least expensive route to go. But be aware that you have to cancel it 30 days prior to the end of the promo or you will get dinged an extra month at full price.

So if the kit is for 3 months, you have to go through the work as shown above to get your line fixed up within about 1.5 months then call in to cancel at month 2 (and not one day more or you get dinged for charges). Then you can switch to a wholesaler who offers more.