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DL

join:2012-11-23
Markham, ON
reply to mlord

Re: Upgrading Firmware on Thompson DCM475

I'm in Markham (North Toronto). Add me to the group wanting to do this. If not many people still need to do this around this area I might try and track down Teddy Boom and see if he can do it for me.

These reboots are driving me nuts.


yu130960

join:2005-08-03
Stouffville, ON
said by DL:

I'm in Markham (North Toronto). Add me to the group wanting to do this. If not many people still need to do this around this area I might try and track down Teddy Boom and see if he can do it for me.

These reboots are driving me nuts.

Next time you get the drop out, login to the modem 192.168.100.1 and check the "Computers Detected by Modem".

DL

join:2012-11-23
Markham, ON
said by yu130960:

Next time you get the drop out, login to the modem 192.168.100.1 and check the "Computers Detected by Modem".

I've only seen it say 1, which I'm guessing is my router.
What do you think is happened?

I've seen the errors in the event log that others in this and other threads are mentioning about the DHCP FAILED.
I also see:
SYNC Timing Syncronization failure - Loss of Sync
UCD invalid or channel unusable
No UCDs Recieved - Timeout

I wish I would have looked into the rebooting earlier as my 1yr warranty with Techsavvy ended in July.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
Which firmware do you currently have?

DL

join:2012-11-23
Markham, ON
STAC.02.08


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
Please post in the »TekSavvy Direct forum with your account info.

Martin

DL

join:2012-11-23
Markham, ON
said by TSI Martin:

Please post in the »TekSavvy Direct forum with your account info.

Martin

Posted. Thanks.


yu130960

join:2005-08-03
Stouffville, ON
Does Techsavvy have a policy on replacing these DCM475 2.08 modems that are acting up and out of warranty?

DL

join:2012-11-23
Markham, ON
They are exchanging mine.

The modem was purchased from them though.

mlord

join:2006-11-05
Nepean, ON
kudos:13
What are they doing with the (perfectly good if updated) old one?


yu130960

join:2005-08-03
Stouffville, ON
reply to DL
said by DL:

They are exchanging mine.

The modem was purchased from them though.

Glad you got some help. Curious as to what you are going to get (DCM476??).

I figure spending the $10 to Teddy Boom or mlord is better to keep a perfectly good modem out of the landfill.


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21
reply to mlord
said by mlord:

What are they doing with the (perfectly good if updated) old one?

We'd all love to know this

Somebody told me they send them back to the distributor to get upgraded, but I'm not sure if I believe it. Nobody has offered to sell any to me, I know that
--
electronicsguru.ca

DL

join:2012-11-23
Markham, ON
I would think they will send me an updated one and send mine out to be updated.

I doubt they would send me a different model since it's the DCM475 i purchased from them.

DL

join:2012-11-23
Markham, ON
reply to yu130960
said by yu130960:

Does Techsavvy have a policy on replacing these DCM475 2.08 modems that are acting up and out of warranty?

Looks like they do. This is their reply:

You should be getting a DCM475 STAC.02.16 to replace the 02.08. Due to warranty expiring on current modem the new modem will not come with any warranty.


gatogordo

@teksavvy.com
Mine expired in June and their reply to me was to find Teddy Boom and get the firmware upgraded through him - so I don't think they have a policy. I mentioned that other customers were being upgraded but mine is apparently too far out of warranty. (June instead of July). All I can say is wow, tech support second to none.

mlord

join:2006-11-05
Nepean, ON
kudos:13
reply to DL
I read that as saying they don't update the old ones.