|reply to Gone |
Re: [Serious] So tell me guys...
After you noticed the louder than normal noise I think you have done your due diligence when you had it checked a while back. Good they checked it over then for level and proper operation. Perhaps your tub mounts were beginning to yield at that point leading up to the current catastrophic failure.
That part should not break 16 months in or ever for that matter unless you have done something like try to wash a skid of cinder blocks.
I realise its upsetting, I would snap. Try and remain calm and if you haven't already done so escalate to some higher ups in the warranty call centre. They should make good on the replacement. From your pictures it looks like a design or material issue in which case they will have similar failures on record. If not some of their customer reps should be interested in seeing your problem first hand. Washing machines are considered durable goods, that's why you bought this brand, it was recommended, highly rated etc.
Good luck, it may take a bit but I think you will come out OK