said by TSI Pierre:A) Situation was not exactly the same, the Tech did show up to the residence, the problem is there was no access to the telco room.
Speaking of that... Not this particular instance, but in general, I'd like to know what Bell does for their own customers in such situation...
Does the tech attempt to reach anyone in the building, ie the super or management, or do they have a key?
I have a hard time believing that Bell would ask their new or existing customers to make arrangement with the building super or manager for a technician to have access to the telco room...
So are they only doing this to inconvenience independents?