I sold an SMCD3GN to a Rogers customer a couple of weeks ago. He followed the steps here to get his modem added:
»[Extreme Plus] How to add Motorola DOCSIS 3 (SB6120 or SBV6220)
Of course indicating that this really is an SMC Networking Device. Rogers Fulfillment flatly refused to add the modem on at least three occasions. Twice on a Sunday with no management around, but once more on a Monday even after escalating to a manager of some sort.
I was on three way calling with the customer on two of those occasions, as soon as we gave the MAC they said "That isn't in our database, go away". I said that of course it wasn't in their database, it is from outside Rogers network, so add it to your database. They flatly refused. We had to give up, and I refunded the customer.
I have had a handful of customers successfully register my modems for use with Rogers over the years. Unfortunately it seems as though something has changed. Any ideas about what's going on?--