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diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21
kudos:3
reply to cyber_06

Re: ElectronicBox: Terrible billing, very bad customer services!

said by cyber_06:

Ebox will have a tracking number of the transaction of the bank (trace). Than, why Ebox have a bad faith with custumers ?

Actually no we don't get the trace until the payment is received that is why we ask to send the payment in advance rather than on the due date.

The billing department is not supposed to suspend someone that took a payment arrangement or can show a proof of payment such as a bank slip. We only suspend when we don't hear back or when it's not the first time the client is late.

The dialer should help as people who have not seen the notice by email will be called.
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Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX