said by BigBlarg:
I think this policy makes sense.
I didn't have to worry too much about it anyway, my credit card is billed automaticly each month.
Haha! That's until you get a call from the credit card company on the 27th telling you your card has been cloned and they canceled it. You'll be getting a new card in 5 to 10 business days (that's code for: 2 weeks min) and there's nothing you can do to accelerate that or stop the previous card from being canceled even though it hasn't actually been used. Its a true story for me except it was earlier in the month and I managed around it (and I was with Tek at the time). Now imagine if that happens, but for some reason you're on a field trip for two weeks and can't fix things in time... then surprise two weeks no phone or internet, plus you need to re-activate... I don't know about you, but I'd think might as well switch providers while at it.
I also use auto credit card, but still, I think the ebox policy is harsh except for new clients (like maybe first two months). But once you're a client, they should tolerate a bit more, ebox knows your address for sure and that you've been good for payment at least a couple of times, chance are its an innocent error. Its a recurring service your providing, its not like a retail service where its a one time transaction. You depend on the client feeling he's being fairly treated and you have a longer term relationship with him. And after all internet is an essential service (or that's what we keep telling the CRTC to force wholesale). Cutting service in my case would kill my internet and phone (makes it difficult to read the email or phone call telling me I need to pay quickly or will have to pay for a full re-install).
As for the payment being needed a bit before the end of the month because it needs to be passed before the 1st, couldn't you just say the deadline is the 1st, and internally pretend its the 3rd or 4th of the month. Its really just an offset thing between the client 'reality' of paying at the start of the month and the ebox 'reality' of actually getting the payment. I mean any store would be ok with me leaving with the merchandise after I pay with my credit card without having me wait in the store for 3 days for them to have the actual cash in their bank account.
I'm pretty vindictive with service companies (telecoms in particular), if I feel I've been unfairly treated I leave without warning and no retention gets me back. Videotron hit me once with 2GB overage and it was good bye Videotron tv&internet the next month (had been a client for TV for 17 years). I was going to keep TV, but their retention agent was making it so difficult for me to cancel the internet that I choose to close all my services and make it easier on him.
I've been happy with ebox, their service is reliable and friendly, so maybe I'm reading into the rules a bit to strictly and that's not how they treat longer term customers in reality. But for example, my install had a hiccup, the modem ebox sold me wasn't registered with Videotron properly (was their actual error in this case, not Videotron) which added a 3 day delay, but I figured my relationship with them didn't hinge on a few days delay. I would hope ebox would also not judge and execute me over a few days delay if it ever came to occur.