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CylonRed
Premium,MVM
join:2000-07-06
Bloom County
reply to Aranarth

Re: Idiot users...

I do tech support for counties for a CAMA/RP/PP tax system. Some of our customers, who have full IT depts, more than a few times I have asked them to test fixes and they ask me - is the patch in production?

I even had a customer ask our companies the project manager, if a patch was in production - a patch from a 3rd party. They don't seem to understand that we don't know what they do with the patches. It is up to them to get, test, and then load the patches in their production environment and up to them to know what they have done.

The fact it is IT depts who don't know their jobs is even scarier.
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain