Selected ISP Support > Windstream > [Troubles] Another Frustrated Customer

[Troubles] Another Frustrated Customer

Pull up a chair, you're gonna be here a while...

reply to malianx
Yeah, I gathered that. Was fine for about an hour this morning and now, back to having to type on my almost as bad phone connection.

The DSL isn't even connected anymore after 8am.

Even when it's up, it might as well not be.

I cant even get a speedtest to load. Why is windstreams service all over the country acting up hmm? What are they doing, look at all the big areas of unusable internet they have. Our state reps are looking into it in Missouri, they are gonna go after them. Bout time too. Stop selling dsl service to overloaded areas, until you add more capacity

Mine works in the day at 3m, but from 6pm to 10pm I can't break about .9 to .8 megs. This has been going on for 2 years.
They are doing some kind of major upgrade to my area, but no word.

I live in South Georgia, about 30 miles from Fla. I have seen them lay fiber out my way over a year ago. Either the techs they have don't know how to hook it up or Windstream has decided screw the rural customers and let them suffer. I will go with the latter since it will be two years come December for me with a sub .50 connection.

reply to malianx
They sent a technician out today, he ran a test on the line, told me it was perfect and then told me flat out that the problem is their network, and overselling. Not enough getting to the area for everyone and he had more new installs to do today.

At this point a lof of us (myself included) are paying for a service they are not actually providing (typing this from a tethered 2g cellular connection that is better than the dsl).

With how widespread these problems are, we may be nearing class action territory.

Judging from the posts across their territory, it's a company policy to oversell bandwidth. What other conclusion I can I draw. I haven't been on this BBS in years, and I see little has changed, no it's gotten worse.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |

reply to malianx
/UnleashTheRant

reply to malianx
Malianx, you hit the nail on the head. Our state rep is pushing to have them investigated, but yeah this is policy to them class action lawsuit is fast approaching. This is not a few areas this a widespread across their network, its how they do business. Well they are about to get the business from the state. They are not even trying to fix the problem because they created it. You have to provide at least some of the speed people pay for, they have failed to do even that. Just sell more service to make profit on lines that are over capacity, without any intention of expanding that capacity. I hope the feds take them down.

They replied to me in the 'direct' forum, telling me that the technician that come to my house was obviously lying to me, and that there are upstream errors on my line that he did not see or did not tell me about.

So the local techs will give you straight up information, and now there's written record of the company lying to its customers, while not providing a service paid for.

Of course they lied, the problem is the local techs on the ground cant do anything because windstream wont give them the parts and the go ahead to fix and upgrade. How crappy is that? This company ..well the guys in charge need to be sued and fined to the ground. The techs are frustrated cause they have to live here too, they see the crap the company is pulling but they cant do anything about it. This is becoming a serious issue across their network, the government is going to have to step in and get involved.