| ColbaNet Adsl2+ The Unlimited is a lie. Just received this e-mail, appartenyl the pre-paid contract I agreed to for unlimmited is a lie, I realize I use a lot of bandwidth but they told me if I go over they would automatically discconect my service.
ref XXXX
"Your account from XXXXXXXX to XXXXXXXX, with our product 2P-RES-Prepaid includes free 1265 Giga-bytes per month, there is only 100 Giga-bytes left in your package after that your account will be suspended and you will have to communicate with management." |
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| Indeed those are alot of gigabytes. Have you tried contacting them? I'd be curious to know what they would have to say. Good news is there are a couple of reputable ISPs on here that do mean unlimited when they say unlimited. |
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| Yes, the guy said I should contact billing on Monday (they are closed on the weekend) and if I go over the 99 remaining gigs it will shut off my connection. This would be a breach of our agreement and I would probably submit a complaint against them. Either way I am forced to stop downloading ANYTHING until I speak to them and that is wrong. |
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| said by Colbanetuser :Either way I am forced to stop downloading ANYTHING until I speak to them and that is wrong.
99-gigs over the next 36 hrs forces you not not download "ANYTHING"? |
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| Not withstanding the fact that your account is supposed to be unlimited, what the HECK are you downloading? I can't possibly imagine...?
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MNSi Internet - »www.mnsi.net |
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 LiQuiDBSD geekPremium
join:2002-08-08
Anjou, QC | reply to HeadSpinning
Re: ColbaNet Adsl2+ The Unlimited is a lie. said by HeadSpinning:Not withstanding the fact that your account is supposed to be unlimited, what the HECK are you downloading? I can't possibly imagine...?
Queue all the senseless justifications about the legal ways of supposedly doing 1TB a month of traffic. Or about how it's OK for them to do this because it's from the man, and thus their use is not illegal in their minds.
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Windows is the virus. Linux is the vaccine, FreeBSD is the CURE |
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| said by LiQuiD:Queue all the senseless justifications about the legal ways of supposedly doing 1TB a month of traffic. Or about how it's OK for them to do this because it's from the man, and thus their use is not illegal in their minds.
Regardless of the legal status of the materials downloaded, it sounds like the digital equivalent of a hoarder. How much legal or otherwise video can someone watch in a month?
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MNSi Internet - »www.mnsi.net |
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| Speculations about the characteristics and habits of the user are totally irrelevant ad hominem fallacies.
Unlimited means no limit. If there is a maximum at 1265 GB of usage then the service is not unlimited and the user has been defrauded. |
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| said by nauru:Speculations about the characteristics and habits of the user are totally irrelevant ad hominem fallacies.
Unlimited means no limit. If there is a maximum at 1265 GB of usage then the service is not unlimited and the user has been defrauded.
I'm not at all arguing the fact that Colba has apparently advertised unlimited when it appears it isn't.
I'm just trying to figure out what someone would use that amount of data transfer for.
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MNSi Internet - »www.mnsi.net |
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| reply to Colbanetuser
Anyhow he will have to go to the CCTS to complain.
I'm pretty sure there was a case like this in their annual review and the customer won. They stated something like where does it say unlimited is 1000-gig in your policy? So the customer won.
So, Colbanetuser, prepare your complaint today. This way if Colba is a dick to you tomorrow you file the complaint right away w/o delay.
Matter of fact, you can give the complaint today to the CCTS, and if things work you you can cancel your complaint tomorrow, or still let it go through in case colba changes their minds in a week.
Better to do it as soon as possible and not wait.
In other news, Colba contacted Western Digital and told them to stop making hard drives over 500-gigs.  |
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| BS ..
All Colba has to do it to reduce the speed of the connection for this customer to 100kbps once he reaches their established limit and here you go ...the unlimited stands ...
I see the case of this customer ABUSE.
1TB is a lot ... Colba has to make some money as well. There are always ways around |
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| reply to Colbanetuser
said by Colbanetuser :Either way I am forced to stop downloading ANYTHING until I speak to them and that is wrong.
You are a BULL! |
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| reply to Shrug
My concern however is Colbanet isn't on the list of ISPs that participate in CCtS: »www.ccts-cprst.ca/en/complaints/···roviders |
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| reply to epsilon3
I'm going to take your advice and file a complaint today with CCTS if they are uncooperative, thank you Shrug. Very foolish of them to do this now that my 1 year contract is over dec 31st and they want a renewal. To those of you who presume to judge me and ask to know what content I am transferring I respectfully say to you: mind your own business. The government wants to montor the content that people transfer in acts like Sopa, as a Canadian you should be ashamed of yourselves and promote freedom on the web. |
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| Colbanetuser, if they are not on the list of companies at the CCTS then that means no one has bothered filing a complaint to the CCTS about them yet.
The CRTC/CCTS rules state that a company *must* join the CCTS 3-5 business days after a complaint is filed by a customer. The CCTS will contact them and force them.
So don't let the name not being there fool into thinking the CCTS won't do anything.
As far as I know only one company tired to not join the CCTS (Brama communications), and the CRTC was going to fine them. So there is no option for telecom companies. They have to join.
Like I said above, I recall reading of a similar case from the CCTS and the customer won.
But I don't know what the customer was asking for. Was the customer asking to just be let out of a contract? Did the company bill that customer for extra B/W usage? Did the company cut him off?
That I no longer recall, but pretty sure the answer is on the CCTS website.
If things go bad on the phone, tell them you will be going to the CCTS. Just for them to join will cost them 5-700 for your complaint since they are new to the CCTS and must pay an annual fee to join, ~500$+ plus a fee for your complaint. ~100$.
This one complaint is going to cot them the same price as your contract, heh. Be sure to tell them that. |
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| reply to epsilon3
said by epsilon3:1TB is a lot ... Colba has to make some money as well. There are always ways around
It's very likely that this customer in on one of Colba's C/O's. So they don't have the usage based pricing like the resellers/wholesalers do. They still make money. Don't worry yourself over that. More important things in life to worry about than someone else's usage. |
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| reply to Colbanetuser
I love the victim-blaming in this thread. A guy is lied to about the unlimited part of his internet contract, and all the comments are blaming his downloading. Don't be these people. |
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| Ah, it's ok - Despite them I am thankful for the great advice I received! |
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| reply to dragonfly
said by dragonfly:I love the victim-blaming in this thread. A guy is lied to about the unlimited part of his internet contract, and all the comments are blaming his downloading. Don't be these people.
Shows you how brainwashed people have become by the industry and people who "work" the forums when they start worrying about what someone downloads and how it could affect an ISP's money on an unlimited account.
The people who work the forums and the telco industry want you to think of usage like frigging oil. |
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