We have several options to help with this issue. You can use our live chat help via our internet support link »www.centurylink.com/Pages/Support/ContactUs/ , you can call our 24/7 tech support 18002477285 or if you email us your account & contact information we will have one of our DSL specialist call to help you.
Thanks,
Corey Tidwell Centurylink Help Team TalkToUs@centurylink.com