keep an eye on the top light on your 9000, the one that says "lan." does it flicker off and on while you're using the computer? going off and then back on during reboots of the computer seem to be normal. but losing the light during normal use isn't. if so, your 9000 is ready to be replaced. call or email hughes and they'll check the modem diagnostics for you. fixed my problem a month ago.