said by TSI Marc:I think this is an area where we need to look into more closely to understand what happens in those cases. Bell clearly missed the appointment. Should we be allowed to cancel it with no costs to us in those instances? what exactly happens? I need to dig into this further.
You absolutely should be allowed to. It's a situation with dual agreements - one between you and the customer, and one between you and Bell. Your ability to deliever on your agreement with the customer is predicated on Bell's ability to deliver on theirs. If they don't do what they've agreed to do, why should you be required to pay them anything?
As long as they can continue to act in this way and still get paid despite not doing their jobs, there's no incentive for them to improve.