Thank you for taking the time to write this review. We definitely appreciate the feedback and I can understand how frustrating that must of been. What I will forward from this review is that we should add in our recording when outages happen that if you are still experiencing issues after 24hrs to contact us again to see if it is still related. If you could PM me TSI Jon your account information, I would like to use it as an example.
For the wait times, it is something we are aware of and we just hired on 20 more representatives to assist with that and even opened a new office in Gatineau where we will have an additional 12 more representative there for now.
Again, thank you for taking the time to write this review. It definitely helps us to see where we can do better in the future.
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.