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reply to Cytosol

Re: Shaw Alberta sustained D/L keeps failing

I've been having similar issues (I'm in Calgary)... connections hanging, streaming videos freeze or stop, random slowdowns with my connection.

I have contacted Shaw tech support a few times throughout the last 2 months when these issues intermittently appeared.

They even sent a technician once, to replace my Cisco wireless router and other maintenance work.

Yesterday, a Shaw rep told me that they've been doing infrastructure upgrade / maintenance work in my area since the summer (at least 2 months), which impacts speeds.

Frustrating process, but at least I got an answer... (eventually!)


Yeah I checked out the Shaw forum and it looks like a lot of others around Calgary are having these issues as well. Did the technician help at all? I scheduled a service call for next week, but maybe i'll just cancel it because it seems like this probably won't help at all.

It's frustrating since I sometimes work remotely from home, I can't do video / audio chat without it cutting out on me.