Anyhow he will have to go to the CCTS to complain.
I'm pretty sure there was a case like this in their annual review and the customer won. They stated something like where does it say unlimited is 1000-gig in your policy? So the customer won.
So, Colbanetuser, prepare your complaint today. This way if Colba is a dick to you tomorrow you file the complaint right away w/o delay.
Matter of fact, you can give the complaint today to the CCTS, and if things work you you can cancel your complaint tomorrow, or still let it go through in case colba changes their minds in a week.
Better to do it as soon as possible and not wait.
In other news, Colba contacted Western Digital and told them to stop making hard drives over 500-gigs.