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West Orange, NJ
reply to gjkiii

Re: contract coming to an end...question

Yeah, I'm mystified by all this.

I've been out of contract for a while, and pay $84.99 for an Extreme HD + 15/5 internet double play, plus another $16.99 a month for HBO. Added together and rounded up to an even number, that's $102.

If I look at renewal options online, the first thing they propose has a $5 higher basic price, $89.99, for what APPEARS to be the same service.

If I start futzing around with the "make your own bundle" options, though, it appears (that at least in this section), $89.99 gets me "prime," not "extreme" HD, with fewer channels, and that I'd need to pay $109.99 for the new version of Extreme + 15/5 internet -- but this version of extreme now includes HBO and Showtime. I don't much care about Showtime, though, so it looks like I'd be paying $110 for the current bundle with it versus $102 for my current setup.

Isn't the whole point of being on contract that my price should be lower?

Tried a live chat, which just left me more confused. Not sure if I want to bother trying a phone call or not now.