2 edits | SLOW - 30/2 First few days, now constant 17/1 and below when i first switched over from cogeco (a company which i NEVER had any issues with speed before) to Start I was expecting 30/2 down/up as i signed up for.
i had these speeds constantly the first few days of service, now since yesterday i have had incredibly slow speeds (at least for me) of 17/1 and sometimes even half of that!
i called support already and did ping tests and speed tests. i did a factory reset of the modem and a power reset just to be sure, and even with my pc connected directly to the modem i have exactly half (17/1) of my speeds. they told me to keep monitoring my speed with tests over the next day to check and see if its maybe just slow speeds due to people in my area and peak hour. but i seriously doubt thats the case as this issue starts in the early afternoon (when i first am able to see it) and continues all into the night with no increase or decrease, it basically just stays at exactly half of my promised speeds.
is there anything else i can do?
could it be my modem? i only got it last week and havent been using it too long so i hope its something simple like that, and its rented not bought. |
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 Gixxer
join:2008-08-27
St Catharines, ON
kudos:3
 ·voip.ms
 ·Bell Fibe
 ·Cogeco Cable
1 edit | Looks like my problem too.
First 2 days, 32/2mbit 24/7, then got some brutal speeds from 7pm-12am after I got Cogeco to take a look at the speed been stuck at 16-17/1 forever!
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I love fish sticks. I love putting fish sticks in my mouth. |
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Reviews:
 ·TekSavvy DSL
| reply to ssjenforcer
I am also seeing lower than advertised speeds to a number of Speedtest locations. I am in Kingston (Cogeco).
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| reply to ssjenforcer
This seems to be a profile issue. Seems like Cogeco has dropped a lot of us from the 30/2 profile down to the 16/1 profile:
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 GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3 | reply to ssjenforcer
Are you guys actually paying for 30/2? If you didn't specifically request to to be upgraded to Pro, your free ride is probably over.
I pay for Pro, and I'm still getting 30/2. |
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| reply to ssjenforcer
Not a profile issue for me. I was downloading earlier today from Steam and was consistently getting full speed (3 MB/s +). |
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·Start Communicat..
| reply to Gone
said by Gone:Are you guys actually paying for 30/2? If you didn't specifically request to to be upgraded to Pro, your free ride is probably over.
I pay for Pro, and I'm still getting 30/2.
Yes i am. |
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GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3 Reviews:
·Start Communicat..
| Very weird. I'm fine here.
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Reviews:
·TekSavvy DSL
| reply to Gone
said by Gone:Are you guys actually paying for 30/2? If you didn't specifically request to to be upgraded to Pro, your free ride is probably over.
I pay for Pro, and I'm still getting 30/2.
I am technically paying for Advanced (20/1.5). But given I am still consistently seeing 2.0 on the upstream it does not appear my profile has changed. Also I am not even seeing 20 Mbit at the moment. |
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·Start Communicat..
| reply to Gone
said by Gone:Very weird. I'm fine here.
Maybe it just affects Niagara Falls / St. Catharines ? I don't know where ssjenforcer's from, but my profile has definately dropped down to 16/1, and i didn't notice it until i read this thread.
Edit: I'll add that i've been on the 30/2 profile since the very beginning. |
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·Start Communicat..
| reply to vonSchroeder
said by vonSchroeder:I am technically paying for Advanced (20/1.5). But given I am still consistently seeing 2.0 on the upstream it does not appear my profile has changed. Also I am not even seeing 20 Mbit at the moment.
vonSchroeder: you may be having a different issue than the rest of us, where it seems at least me, Fireblade and ssjenforcer have had our profiles dropped down to 16/1. |
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Reviews:
·TekSavvy DSL
| reply to Gone
said by Gone:Very weird. I'm fine here.
I wish the Speedtest result image would specify which exact server you used rather than just city, given there are multiple Toronto server that are reached differently from Start.
Toronto (Nexicom via direct peering I believe)
Toronto (Teksavvy via Torix)
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 dwaneI recommend Start.ca
join:2003-10-08
Pembroke, ON | reply to ssjenforcer
Yeah I tested mine tonight in Pembroke ON and it seems they have dropped me to a 17/1 profile. Disappointed... was really enjoying the 30/2!
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"There are no dangerous weapons, only dangerous men." - Sgt. Zim. |
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Reviews:
·Start Communicat..
| reply to ssjenforcer
Here is the log from my DCM-476... Obviously something happened yesterday (the 24th) at 19:12:
Time Priority Description
Sat Nov 24 19:13:10 2012 Notice (6) TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=0...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Sat Nov 24 19:12:34 2012 Critical (3) Resetting the cable modem due to docsDevResetNow
Sat Nov 17 07:07:30 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Nov 07 04:55:17 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... |
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Reviews:
·TekSavvy DSL
| reply to silvercat
said by silvercat:said by vonSchroeder:I am technically paying for Advanced (20/1.5). But given I am still consistently seeing 2.0 on the upstream it does not appear my profile has changed. Also I am not even seeing 20 Mbit at the moment.
vonSchroeder: you may be having a different issue than the rest of us, where it seems at least me, Fireblade and ssjenforcer have had our profiles dropped down to 16/1. That could well be. Just thought it was a bit of a coincidence that I am also seeing close to 16-17 Mbit max on the downstream during peak period. But if you guys are seeing 16 Mbit max all day then I agree that is likely a profile issue. |
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Reviews:
·Start Communicat..
| said by vonSchroeder:That could well be. Just thought it was a bit of a coincidence that I am also seeing close to 16-17 Mbit max on the downstream during peak period. But if you guys are seeing 16 Mbit max all day then I agree that is likely a profile issue.
The thing is, your download speeds are really jumping around, while your upload seems to be constant near around 2 mbit/sec. |
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dwaneI recommend Start.ca
join:2003-10-08
Pembroke, ON Reviews:
·Start Communicat..
·Cogeco Cable
·Bell Sympatico
| reply to ssjenforcer
I also noticed the Start web page relects the slower profiles. They used to be in the 20-30MB range. for my area (K8A4B8).
Now their highest available profile is 17/1.
Well, it was fun while it lasted, boys.
We're always one flick of a switch away from incumbent bullshit.
»www.start.ca/services/highspeed
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"There are no dangerous weapons, only dangerous men." - Sgt. Zim. |
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Reviews:
·TekSavvy DSL
| reply to silvercat
said by silvercat:said by vonSchroeder:That could well be. Just thought it was a bit of a coincidence that I am also seeing close to 16-17 Mbit max on the downstream during peak period. But if you guys are seeing 16 Mbit max all day then I agree that is likely a profile issue.
The thing is, your download speeds are really jumping around, while your upload seems to be constant near around 2 mbit/sec. I know. And that is why I said mine is not a profile issue. And that is why I agreed with you that they could be different issues. OP said he sometimes isn't even seeing 17/1 so for OP at least there could be a combination of the incorrect profile and some congestion. For me it appears to be exclusively a congestion issue somewhere along the line. |
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GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3 | reply to dwane
17/1 isn't even a valid Cogeco profile. It's 16/1, and only on Doc 2. If you have a Doc 3 modem you should be getting 20/1.5.
When I enter my postal code into the website I still see 20/1.5 and 30/2. |
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Reviews:
·Start Communicat..
| said by Gone:When I enter my postal code into the website I still see 20/1.5 and 30/2.
Same here. |
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