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harmar

join:2011-05-25

switching to start

Hi, I am moving in a month (on the 15th) and currently with teksavvy. Teksavvy cannot service the area I am moving to but you guys can.

So I called teksavvy to cancel for the 14th, they said that since my billing schedule is on the 23rd that they would cancel for 22nd, not knowing any better I agreed.

Then I signed up for start, said I was providing my own modem.
They called me back today saying that they cannot provision my modem until it is deactivated from teksavvy account
So called back teksavvy and they said they cannot change my cancellation date...

I don't want to have to pay approx $130 for another modem nor do I want to go a week without internet...

I see that you guys do modem rental.. is it possible that I can do a 1 month modem rental, then switch the modem to the one that I own?


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
Yes not a problem. You'll have to cover return shipping but otherwise no problem just renting for a month.

harmar

join:2011-05-25
ok thank you