Topic 'Re: [Northeast] Higher pings tonight?' in forum 'Verizon Fiber Optics' - dslreports.com

Re: [Northeast] Higher pings tonight?

Sun, 09 Dec 2012 22:43:58 EDT

mario44222 posted : Tracing route to b.resolvers.Level3.net [4.2.2.2]
over a maximum of 30 hops:

1 1 ms 3 ms 3 ms static-71-187-25-126.nwrknj.fios.verizon.net [71
.187.25.126]
2 6 ms 3 ms 3 ms L100.NWRKNJ-VFTTP-78.verizon-gni.net [96.242.183
.1]
3 6 ms 7 ms 7 ms G0-3-3-4.NWRKNJ-LCR-22.verizon-gni.net [130.81.1
46.70]
4 27 ms 55 ms 28 ms ae0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.209.1
62]
5 17 ms 26 ms 7 ms so-3-0-3-0.NY5030-BB-RTR2.verizon-gni.net [130.8
1.17.14]
6 10 ms 7 ms 8 ms 0.xe-3-1-0.BR3.NYC4.ALTER.NET [152.63.2.81]
7 14 ms 15 ms 12 ms te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137
]
8 17 ms 9 ms 14 ms vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
9 17 ms 16 ms 16 ms ae-6-6.ebr2.NewYork1.Level3.net [4.69.141.21]
10 25 ms 24 ms 24 ms ae-82-82.csw3.NewYork1.Level3.net [4.69.148.42]

11 30 ms 30 ms 33 ms ae-3-80.edge2.NewYork1.Level3.net [4.69.155.144]

12 19 ms 20 ms 20 ms b.resolvers.Level3.net [4.2.2.2]

4.2.2.2 looks ok, but it seems that my upload is sucking right now. Only get 19.375Mbps

Re: [Northeast] Higher pings tonight?

Sun, 09 Dec 2012 22:41:59 EDT

serge87 posted : Are any of you experiencing crappy latency using Level 3 DNS(4.2.2.x) or OpenDNS(which primarily uses Level3)? Can you try 151.202.0.84 or 141.155.0.68?

Re: [Northeast] Higher pings tonight?

Sun, 09 Dec 2012 22:33:46 EDT

mario44222 posted : Connection is going very slow here too. I think it started after 9:30 pm.

Re: [Northeast] Higher pings tonight?

Sun, 09 Dec 2012 20:34:55 EDT

RolteC posted : Wow....

Downloading at 300 KB second. Started a few download at the same time, got to about 60Mbit/sec but with 400ms pings to my FIRST hop.

What in the world is going on tonight?

Tracing route to b.resolvers.Level3.net [4.2.2.2]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms    2     2 ms     7 ms     5 ms    3     9 ms    15 ms     6 ms  G0-1-1-3.NYCMNY-LCR-22.verizon-gni.net [130.81.188.72]  4    10 ms     9 ms     8 ms  so-5-0-0-0.NY5030-BB-RTR1.verizon-gni.net [130.81.22.18]  5    12 ms    10 ms    16 ms  0.ae5.BR3.NYC4.ALTER.NET [152.63.16.9]  6    77 ms     *       97 ms  te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137]  7    82 ms    98 ms    99 ms  vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]  8    81 ms    72 ms    75 ms  ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]  9   108 ms     *      108 ms  ae-71-71.csw2.NewYork1.Level3.net [4.69.134.70] 10    98 ms    80 ms    80 ms  ae-2-70.edge2.NewYork1.Level3.net [4.69.155.80] 11   104 ms     *      100 ms  b.resolvers.Level3.net [4.2.2.2] Trace complete.

Downloading multiple files - hit 40-60Mbit/sec out of my 150..

Tracing route to b.resolvers.Level3.net [4.2.2.2]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms    2     *      338 ms   355 ms    3   370 ms     *      406 ms  G0-1-1-3.NYCMNY-LCR-22.verizon-gni.net [130.81.188.72]  4     *      316 ms   294 ms  so-5-0-0-0.NY5030-BB-RTR1.verizon-gni.net [130.81.22.18]  5   256 ms     *      297 ms  0.ae5.BR3.NYC4.ALTER.NET [152.63.16.9]  6     *      399 ms     *     te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137]  7     *      459 ms     *     vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]  8   425 ms     *      412 ms  ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]  9     *        *        *     Request timed out. 10     *      464 ms     *     ae-2-70.edge2.NewYork1.Level3.net [4.69.155.80] 11     *      329 ms     *     b.resolvers.Level3.net [4.2.2.2] 12   344 ms   439 ms   405 ms  b.resolvers.Level3.net [4.2.2.2] Trace complete.

Re: [Northeast] Higher pings tonight?

Fri, 30 Nov 2012 22:46:43 EDT

okcookie posted : Despite better user experience, something's still not right:

Speed tests using Verizon's speed tester (when I select out-of-state servers in neighboring states - i.e Maryland, DC) yield download speeds of about 1mbps.

Something is obviously still wrong.

Re: [Northeast] Higher pings tonight?

Fri, 30 Nov 2012 22:14:05 EDT

okcookie posted : And here we go again.

Trace route as of 10:13 PM:

Tracing route to resolver1.opendns.com [208.67.222.222]
over a maximum of 30 hops:

2 6 ms 6 ms 7 ms L100.CMDNNJ-VFTTP-37.verizon-gni.net [173.71.94.1]
3 11 ms 7 ms 7 ms G3-0-6-337.CMDNNJ-LCR-03.verizon-gni.net [130.81.146.126]
4 15 ms 15 ms 14 ms so-7-3-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.36]
5 22 ms 18 ms 19 ms xe-1-0-2-0.NY5030-BB-RTR1.verizon-gni.net [130.81.23.184]
6 18 ms 19 ms 19 ms 0.ae5.BR3.NYC4.ALTER.NET [152.63.16.9]
7 103 ms 131 ms 107 ms te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137]
8 101 ms 99 ms 102 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
9 99 ms 99 ms 101 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
10 105 ms 103 ms 117 ms ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]
11 20 ms 19 ms 19 ms ae-34-80.car4.NewYork1.Level3.net [4.69.155.134]
12 104 ms 101 ms 102 ms SPLICE-COMM.car4.NewYork1.Level3.net [4.53.94.218]
13 104 ms 101 ms 104 ms resolver1.opendns.com [208.67.222.222]

Trace complete.

Re: [Northeast] Higher pings tonight?

Fri, 30 Nov 2012 19:46:56 EDT

okcookie posted : Traceroute as of 7:43 EST:

Tracing route to resolver1.opendns.com [208.67.222.222]
over a maximum of 30 hops:

2 8 ms 6 ms 7 ms L100.CMDNNJ-VFTTP-37.verizon-gni.net [173.71.94.1]
3 6 ms 7 ms 6 ms G3-0-6-337.CMDNNJ-LCR-03.verizon-gni.net [130.81.146.126]
4 15 ms 14 ms 14 ms so-7-3-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.36]
5 17 ms 19 ms 19 ms xe-1-0-2-0.NY5030-BB-RTR1.verizon-gni.net [130.81.23.184]
6 18 ms 19 ms 19 ms 0.ae5.BR3.NYC4.ALTER.NET [152.63.16.9]
7 28 ms 27 ms 26 ms te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137]
8 40 ms 29 ms 31 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
9 33 ms 29 ms 29 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
10 34 ms 39 ms 34 ms ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]
11 20 ms 19 ms 19 ms ae-34-80.car4.NewYork1.Level3.net [4.69.155.134]
12 32 ms 31 ms 32 ms SPLICE-COMM.car4.NewYork1.Level3.net [4.53.94.218]
13 27 ms 27 ms 26 ms resolver1.opendns.com [208.67.222.222]

Trace complete.

What do you guys think? How are these numbers? In terms of user experience, my speeds are definitely better than they have been in the past 6 days.

I judge my speeds primary based on experience in-game online gaming in Diablo 3 (my current obsession). Over the past 6 days, playing was virtually impossible. The game displays latency, and I experienced spikes of 1800ms and higher. I have been running at about 100ms consistently since 4:30 PM today; sometimes it's been lower (about 90ms) sometimes higher (115ms).

Anyway, it looks like they found and fixed the problem. I will keep my eye on it over the next couple days, and continue to post trace routes.

Re: [Northeast] Higher pings tonight?

Fri, 30 Nov 2012 17:37:16 EDT

RolteC posted : Thats good. But not yet. Post some tracerts along with your finds.

  2     3 ms     3 ms     2 ms   3     3 ms     3 ms     2 ms  G0-1-1-3.NYCMNY-LCR-21.verizon-gni.net [130.81.188.74] 4     4 ms     3 ms     4 ms  130.81.151.228 5     5 ms     4 ms     4 ms  0.xe-2-0-8.XT2.NYC4.ALTER.NET [152.63.6.253] 6     3 ms     5 ms     3 ms  0.ae4.BR2.NYC4.ALTER.NET [152.63.3.118] 7    29 ms    26 ms    29 ms  te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137] 8    39 ms    28 ms    27 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254] 9    27 ms    28 ms    32 ms  ae-6-6.ebr2.NewYork1.Level3.net [4.69.141.21]10    27 ms    28 ms    27 ms  ae-72-72.csw2.NewYork1.Level3.net [4.69.148.38]11    30 ms    29 ms    27 ms  ae-44-90.car4.NewYork1.Level3.net [4.69.155.198]12    31 ms    30 ms    30 ms  SPLICE-COMM.car4.NewYork1.Level3.net [4.53.94.218]13    30 ms    29 ms    30 ms  resolver3.opendns.com [208.67.222.220]

By the way, according to my very detailed graphs I have running, the problem seems to start around 7-8pm. So lets see what happens then!

Re: [Northeast] Higher pings tonight?

Fri, 30 Nov 2012 17:36:32 EDT

okcookie posted : Does Comcast somehow go directly to Level 3? Forgive my ignorance, but my understanding is that with Verizon the signal has to hop through Alter.net before reaching Level 3, whereas with Comcast the signal goes directly from their backbone to Level 3? I ask because I have a Comcast install scheduled, but with the speeds restored I'm considering cancelling and staying with VZ.

Re: [Northeast] Higher pings tonight?

Fri, 30 Nov 2012 17:10:44 EDT

chrisb3127 posted : Pings are improved..hopefully it stays! As of 5pm my ping to the co-lo in Philly is 8-11ms vs in the 30+ ms a few days ago. It's going to NY Alter -- NY L3 -- PHL L3. What's interesting is sometimes it'll go through Qwest instead of L3, which has less hops.

Re: [Northeast] Higher pings tonight?

Fri, 30 Nov 2012 17:06:57 EDT

okcookie posted : Has the issue been resolved? My speeds are back to normal and my latency is acceptable.

Re: [Northeast] Higher pings tonight?

Thu, 29 Nov 2012 23:43:47 EDT

RolteC posted : Definitely has to be a capacity issue.

Also, I am pretty sure Verizon is aware of this. How could they not run MRTG graphs on their equipment to monitor usage? For that matter, I am sure their employees who monitor these forums and run the Direct portion of it have also read these complaints.

But I guarantee you all, none of them will chime in with this issue or give a resolution to it.

Another night...

Re: [Northeast] Higher pings tonight?

Thu, 29 Nov 2012 22:13:33 EDT

serge87 posted :

said by JeepMatt:

Back then, I actually had a contact with Alter - she was unreal. I'd send her trace routes, she'd email them to the engineers, and usually in 3 days tops they'd have it rectified.

You guys are seeing the same thing. This does need to be escalated up through Verizon.

Oh to have a contact like that, no 120-step automated phone process and verifying to tier 1 support that the router is in fact plugged in :)

Re: [Northeast] Higher pings tonight?

Thu, 29 Nov 2012 20:17:00 EDT

ScrawnyB posted : Here's a sample of how this escalates each evening...

5:15pm

  1    <1 ms    <1 ms    <1 ms  FIOSWAN [10.0.0.1]  2     2 ms     2 ms     2 ms  L100.HRBGPA-VFTTP-12.verizon-gni.net [98.117.0.1]  3     3 ms     3 ms     3 ms  G9-0-4-112.HRBGPA-LCR-01.verizon-gni.net [130.81.137.120]  4    15 ms    15 ms    15 ms  P12-0-0.HRBGPA-LCR-02.verizon-gni.net [130.81.27.185]  5    15 ms    15 ms    15 ms  so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.28.254]  6    17 ms    16 ms    17 ms  0.ae2.BR2.IAD8.ALTER.NET [152.63.34.73]  7    16 ms    16 ms    16 ms  ae16.edge1.washingtondc12.level3.net [4.68.62.133]  8    17 ms    17 ms    17 ms  d.resolvers.level3.net [4.2.2.4]

7:00pm

  1    <1 ms    <1 ms    <1 ms  FIOSWAN [10.0.0.1]  2     2 ms     1 ms     2 ms  L100.HRBGPA-VFTTP-12.verizon-gni.net [98.117.0.1]  3     3 ms     3 ms     3 ms  G9-0-4-112.HRBGPA-LCR-01.verizon-gni.net [130.81.137.120]  4    15 ms    16 ms    15 ms  P12-0-0.HRBGPA-LCR-02.verizon-gni.net [130.81.27.185]  5    16 ms    15 ms    16 ms  so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.28.254]  6    17 ms    16 ms    17 ms  0.ae2.BR2.IAD8.ALTER.NET [152.63.34.73]  7    61 ms    61 ms    63 ms  ae16.edge1.washingtondc12.level3.net [4.68.62.133]  8    64 ms    63 ms    63 ms  d.resolvers.level3.net [4.2.2.4]

8:15pm

  1    <1 ms    <1 ms    <1 ms  FIOSWAN [10.0.0.1]  2     2 ms     1 ms     2 ms  L100.HRBGPA-VFTTP-12.verizon-gni.net [98.117.0.1]  3     3 ms     3 ms     3 ms  G9-0-4-112.HRBGPA-LCR-01.verizon-gni.net [130.81.137.120]  4    15 ms    15 ms    16 ms  P12-0-0.HRBGPA-LCR-02.verizon-gni.net [130.81.27.185]  5    15 ms    16 ms    15 ms  so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.28.254]  6    16 ms    17 ms    17 ms  0.ae2.BR2.IAD8.ALTER.NET [152.63.34.73]  7    66 ms    66 ms    68 ms  ae17.edge1.washingtondc12.level3.net [4.68.62.137]  8     *       78 ms    79 ms  d.resolvers.level3.net [4.2.2.4]

Re: [Northeast] Higher pings tonight?

Thu, 29 Nov 2012 18:15:55 EDT

JeepMatt posted : It's definitely a capacity issue between the handoff of Alter and L3. This used to happen quite often when I first got FIOS internet back in 2006.

Back then, I actually had a contact with Alter - she was unreal. I'd send her trace routes, she'd email them to the engineers, and usually in 3 days tops they'd have it rectified.

You guys are seeing the same thing. This does need to be escalated up through Verizon.
--
"ONE team - ONE city - ONE dream!!"

Re: [Northeast] Higher pings tonight?

Thu, 29 Nov 2012 14:25:41 EDT

serge87 posted : Looks like all the latency starts at Level3. I noticed months ago while using 4.2.2.x Level3 DNS servers that trace routes were taking too many high latency hops to reach their destination. After changing DNS servers I see this problem has finally caught up to the peering issues between VZ and Level3 regardless of which DNS server you use.

Re: [Northeast] Higher pings tonight?

Thu, 29 Nov 2012 06:08:30 EDT

okcookie posted : Trace routes were requested by a previous poster:

2 8 ms 7 ms 9 ms L100.CMDNNJ-VFTTP-37.verizon-gni.net [173.71.94.1]
3 10 ms 9 ms 9 ms G3-0-6-337.CMDNNJ-LCR-03.verizon-gni.net [130.81.146.126]
4 15 ms 14 ms 14 ms so-7-3-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.36]
5 18 ms 19 ms 47 ms xe-1-0-2-0.NY5030-BB-RTR1.verizon-gni.net [130.81.23.184]
6 19 ms 19 ms 19 ms 0.ae5.BR3.NYC4.ALTER.NET [152.63.16.9]
7 68 ms 72 ms 66 ms te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137]
8 75 ms 74 ms 72 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
9 65 ms 64 ms 64 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
10 78 ms 74 ms 74 ms ae-71-71.csw2.NewYork1.Level3.net [4.69.134.70]
11 21 ms 19 ms 19 ms ae-24-70.car4.NewYork1.Level3.net [4.69.155.70]
12 64 ms 64 ms 61 ms SPLICE-COMM.car4.NewYork1.Level3.net [4.53.94.28]
13 74 ms 74 ms 75 ms resolver1.opendns.com [208.67.222.222]

Trace complete.

---------------------

Tracing route to resolver1.opendns.com [208.67.222.222]
over a maximum of 30 hops:

2 6 ms 7 ms 7 ms L100.CMDNNJ-VFTTP-37.verizon-gni.net [173.71.94.1]
3 8 ms 9 ms 9 ms G3-0-6-337.CMDNNJ-LCR-03.verizon-gni.net [130.81.146.126]
4 15 ms 14 ms 15 ms so-7-3-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.36]
5 16 ms 19 ms 19 ms xe-1-0-2-0.NY5030-BB-RTR1.verizon-gni.net [130.81.23.184]
6 19 ms 19 ms 19 ms 0.ae5.BR3.NYC4.ALTER.NET [152.63.16.9]
7 51 ms 51 ms 54 ms te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137]
8 75 ms 72 ms 73 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
9 65 ms 64 ms 64 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
10 68 ms 74 ms 74 ms ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]
11 18 ms 19 ms 19 ms ae-24-70.car4.NewYork1.Level3.net [4.69.155.70]
12 50 ms 56 ms 54 ms SPLICE-COMM.car4.NewYork1.Level3.net [4.53.94.218]
13 76 ms 77 ms 76 ms resolver1.opendns.com [208.67.222.222]

Trace complete.

------------------------

-----------------------

My download speeds appear to depend on the server I use to test.

However, I cannot watch streaming videos or play online games due to very high latency spikes; I've had in-game latency spikes of 1800ms and higher.

Re: [Northeast] Higher pings tonight?

Thu, 29 Nov 2012 05:43:25 EDT

codydog posted : My speeds are ok, within acceptable boundries, but ping time is now higher than Cox. Verizon says its not them. Not sure why my speeds and ping times fluctuate on fios even at odd hours. Verizons ping times are higher than what I had with Cox.

So much for fios dominance over cable, in my opinion, of course.

Re: [Northeast] Higher pings tonight?

Thu, 29 Nov 2012 00:06:20 EDT

RolteC posted : Here is a more detailed view from my connection to OpenDNS and to a friends server. My line, 150/65, was not in much use at all during this. This goes to show everyone what is actually happening between the Verizon ( I believe Alter is theirs as well) and Level 3. Unfortunately, almost everything is being shoved through them. This being said, it obviously affects those who game and it affects the speeds of those with the higher tier packages.

As for this happening ever since Sandy, I would say yes. Although I was away during that time, I RDP'd every night and noticed the ping/slowdowns. It just seems to be getting worse every day!

My thoughts do go out to everyone affected!

FiOS 150M to OpenDNS
FiOS 150M to Optonline

Re: [Northeast] Higher pings tonight?

Wed, 28 Nov 2012 22:22:24 EDT

okcookie posted :

said by RolteC:

said by okcookie:

I had a followup call with a Verizon tech today. The replacement router arrived today, and I installed it. My download speeds remain incredibly slow. I've even had download speeds below .75 mbps when testing using a server out of state. The tech brought a "network tech" into the call, and this tech remotely reset my ONT. Nothing. At this point, a field tech is scheduled to come out on Thursday to test the ONT. The problem is, I believe firmly that this is a problem with the larger infrastructure. If the tech visit on Thursday doesn't fix the problem, I'm planning to switch to a different ISP.

It is my honest opinion that you are wasting Verizon's time and yours. Post some tracerts. I am 99% sure that the issue you are seeing, I am, as well as thousands of others. It is NOT an issue in the home.

Please explain to me in what way I am wasting Verizon's time? I had no choice but to accept and install the replacement router, as the tech I spoke with essentially forced me to try it. This is protocol. As for the tech that will be coming to my home to test the ONT, this is also protocol. I am fully aware that the issue is not in the home. If I had a choice, I would escalate this issue beyond a field tech coming to my home to test the ONT. I don't want to miss 3 hours of work so they can test equipment that I know is functional. The problem is not with me, but is rather with Verizon. The fact is, if we wish to escalate this issue, they will force us to jump through hoops as they follow protocol. I explicitly asked the tech if there was any way this matter could be escalated, to specifically avoid a field tech coming to my home when I am fully aware that this is unnecessary. I was told that they must follow protocol. As to trace routes, they are coming next.

I thank you for pacing judgment on me as I attempt to raise this issue to Verizon and I bid you good day.

Re: [Northeast] Higher pings tonight?

Tue, 27 Nov 2012 23:50:03 EDT

HardwareGeek posted : I had issues earlier but it seems to have been resolved

Re: [Northeast] Higher pings tonight?

Tue, 27 Nov 2012 21:46:09 EDT

RolteC posted :

said by okcookie:

Re: [Northeast] Higher pings tonight?

Tue, 27 Nov 2012 21:43:00 EDT

chrisb3127 posted : Higher pings are here again tonight. Seems like it only occurs from the afternoons to about midnight or so. I think the issue is internal to VZ's routers on their end, not the end user. They somehow need to address this, instead of blaming our equipment or something else.

Re: [Northeast] Higher pings tonight?

Tue, 27 Nov 2012 21:40:37 EDT

okcookie posted : I had a followup call with a Verizon tech today. The replacement router arrived today, and I installed it. My download speeds remain incredibly slow. I've even had download speeds below .75 mbps when testing using a server out of state. The tech brought a "network tech" into the call, and this tech remotely reset my ONT. Nothing. At this point, a field tech is scheduled to come out on Thursday to test the ONT. The problem is, I believe firmly that this is a problem with the larger infrastructure. If the tech visit on Thursday doesn't fix the problem, I'm planning to switch to a different ISP.

Re: [Northeast] Higher pings tonight?

Tue, 27 Nov 2012 14:03:43 EDT

okcookie posted :

said by serge87:

said by okcookie:

My question is: will switching my ISP to, for example, Comcast, solve this problem? Is the problem related to Verizon's infrastructure, or is it a much larger problem with the Internet?

Give it another month or two. Hurricane Sandy($71 billion worth of damage) may have had something to do with wrecking a lot of routing paths and the remaining ones are being worked double.

Interestingly, the slow speeds and high latency only began within the past 3 days. This leads me to believe that the problems are not related to hurricane Sandy, as the storm occurred some time ago and I had no internet speed problems immediately after it.

The truth is, I really don't want to wait another month. I'm open to waiting another week or so, but honestly during that time I will likely contact Comcast to arrange for the install.

Re: [Northeast] Higher pings tonight?

Tue, 27 Nov 2012 04:18:01 EDT

serge87 posted :

said by okcookie:

My question is: will switching my ISP to, for example, Comcast, solve this problem? Is the problem related to Verizon's infrastructure, or is it a much larger problem with the Internet?

Give it another month or two. Hurricane Sandy($71 billion worth of damage) may have had something to do with wrecking a lot of routing paths and the remaining ones are being worked double.

Re: [Northeast] Higher pings tonight?

Tue, 27 Nov 2012 01:41:27 EDT

okcookie posted : I am in South Central NJ on a 25/5 plan and I too am experiencing high latency and slow download speeds. I've noticed on speakeasy that when I test the NY server my speeds are consistently good, but when I select virtually any other server my download speeds are awful.

[att=1]

This is causing major problems, particularly for online gaming. My latency in online games such as D3 has spiked at above 600ms.

I spoke with a Verizon tech last night, and they are sending a new router. Of course, I very much doubt this will fix the problem.

My question is: will switching my ISP to, for example, Comcast, solve this problem? Is the problem related to Verizon's infrastructure, or is it a much larger problem with the Internet?

Re: [Northeast] Higher pings tonight?

Mon, 26 Nov 2012 22:31:50 EDT

chrisb3127 posted : Pings were normal (10-15ms) late last night and into this afternoon. Now we're back to timeouts and constant 30-70ms pings again. So the issue seems to happen during "peak" hours of the afternoon and evening. VZ really wouldn't tell me much, other than that it's "outside" their network, even though it's probably occuring on a VZ peer. How should we complain about this so they at least research the issue?

Re: [Northeast] Higher pings tonight?

Mon, 26 Nov 2012 08:30:15 EDT

BMGRAHAM posted : Now it's back to normal, I knew it wasn't the router. What a waste of Verizon's money sending me a new router to fix the problem.

Re: [Northeast] Higher pings tonight?

Mon, 26 Nov 2012 04:19:56 EDT

codydog posted : I am on 75/35 and am seeing pings that are no different than when I had Cox cable.

Re: [Northeast] Higher pings tonight?

Mon, 26 Nov 2012 01:14:20 EDT

RolteC posted : Finally more people are noticing this. Something is up between Verizon/Alter and Level 3.

Not everything is being affected, but MOST destinations are.

Problem is that this slowdown and higher latency doesn't affect everyone on 35Mbit/lower connections. We on 50/75/150 are seeing it very easily every single day now.

Re: [Northeast] Higher pings tonight?

Sun, 25 Nov 2012 21:52:15 EDT

BMGRAHAM posted : I haven't noticed that or tested that, but what I have noticed in the last 3 days or so is that instead of getting 25/25 I am getting 25/4. Verizon tested my line and found nothing odd, they made me reset my router and it didn't fix the problem (as I didn't expect it to). They are sending me a new router - which I also don't think will fix the problem, I hope I am proven wrong.

Has anyone noticed that too?

Re: [Northeast] Higher pings tonight?

Sun, 25 Nov 2012 21:25:06 EDT

chrisb3127 posted : VZ on Twitter said to only use their speedtest, and of course that checked out fine. They are basically saying the issues are outside of their network. Does a reverse trace carry any weight? (From another location to my VZ IP) A reverse trace showed normal responses until it hits the verizon-gni.net hop. I'm at a loss what we could do about it.

Re: [Northeast] Higher pings tonight?

Sun, 25 Nov 2012 21:21:56 EDT

ScrawnyB posted : Funny thing is, I have noticed that it happens to the 4.2.2.4 ip for me...

Also, my speeds have been affected for downloads from that side of the network:

[att=1] ....

traceroute to 4.2.2.4 (4.2.2.4), 30 hops max, 60 byte packets 1  FIOSWAN (10.0.0.1)  0.336 ms  0.850 ms  0.809 ms 2  L100.HRBGPA-VFTTP-12.verizon-gni.net (98.117.0.1)  3.414 ms  3.567 ms  3.723 ms 3  G9-0-4-112.HRBGPA-LCR-01.verizon-gni.net (130.81.137.120)  5.461 ms  5.934 ms  6.639 ms 4  P12-0-0.HRBGPA-LCR-02.verizon-gni.net (130.81.27.185)  19.635 ms  20.336 ms  21.199 ms 5  so-12-1-0-0.RES-BB-RTR1.verizon-gni.net (130.81.28.254)  21.051 ms  21.106 ms  21.036 ms 6  0.ae2.BR2.IAD8.ALTER.NET (152.63.34.73)  22.476 ms  21.346 ms  21.173 ms 7  ae16.edge1.washingtondc12.level3.net (4.68.62.133)  96.899 ms ae17.edge1.washingtondc12.level3.net (4.68.62.137)  95.516 ms ae16.edge1.washingtondc12.level3.net (4.68.62.133)  94.624 ms 8  d.resolvers.level3.net (4.2.2.4)  112.241 ms  112.803 ms  113.517 ms

Level 3 has some latency testing site available @ »lg.level3.net/

Also note the "internet health report" @ »www.internethealthreport.com/ has Verizon <=> Level 3 @ high latency???

Re: [Northeast] Higher pings tonight?

Sun, 25 Nov 2012 20:55:47 EDT

chrisb3127 posted : The ping issues are even reflected in speedtests now. Speeds are def lower. This is the first time my speeds show less than 35/35.

»www.speedtest.net/result/2331840858.png
»www.speedtest.net/result/2331842424.png

Interesting, I did 3 tests back-to-back, same server. Now it's showing normal. Something has to be going on with their network:

»www.speedtest.net/result/2331843886.png

Re: [Northeast] Higher pings tonight?

Sun, 25 Nov 2012 20:51:41 EDT

chrisb3127 posted : I've been in DM on Twitter with VZ tonight asking about the ping issue. I sent them some trace routes and am waiting to hear back. Wonder why it's so latent on pings lately?

Re: [Northeast] Higher pings tonight?

Sun, 25 Nov 2012 19:55:35 EDT

ScrawnyB posted : Here's my latency graph for November, as is being monitored by the East and West Coast DSLR monitors...

Latency from 11/5/12 to 11/25/12

Re: [Northeast] Higher pings tonight?

Sun, 25 Nov 2012 17:27:02 EDT

chrisb3127 posted : Pings are higher again, seems to happen as the day goes on, then will go back to normal late night. Right now I'm in the 30s. Some IPs will ping ok, others will be higher. For example, 8.8.8.8 will be 14ms, but my co-lo facility will be in the 30s.

Re: [Northeast] Higher pings tonight?

Sun, 25 Nov 2012 13:16:24 EDT

Darknessfall posted : Not Verizon but figured I would post my Comcast tracert in CT.

Tracing route to resolver1.opendns.com [208.67.222.222]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 * * * Request timed out.
3 8 ms 9 ms 13 ms ---------
4 23 ms 19 ms 14 ms be-52-ar01.chartford.ct.hartford.comcast.net [68.85.162.194]
5 16 ms 15 ms 15 ms pos-3-8-0-0-ar01.needham.ma.boston.comcast.net [69.139.220.101]
6 48 ms 47 ms 47 ms he-2-8-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.93.185]
7 22 ms 19 ms 21 ms xe-8-2-0.edge1.NewYork2.Level3.net [4.71.186.17]
8 29 ms 21 ms 23 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
9 20 ms 19 ms 23 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
10 31 ms 24 ms 24 ms ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]
11 19 ms 21 ms 19 ms ae-14-60.car4.NewYork1.Level3.net [4.69.155.6]
12 42 ms 43 ms 41 ms SPLICE-COMM.car4.NewYork1.Level3.net [4.53.94.218]
13 41 ms 41 ms 42 ms resolver1.opendns.com [208.67.222.222]

Trace complete.

Re: [Northeast] Higher pings tonight?

Sun, 25 Nov 2012 12:52:03 EDT

RolteC posted : I am sure no one has really noticed it yet due to the holidays and the chaos that Sandy has imposed on many people.

The fact remains that this is a 24/7 problem. Go ahead and tracert any IP address. Almost everything ends up going through the same few hops and I have seen the same issue on multiple connections at different locations around Queens.

  2     2 ms     1 ms     1 ms    3     3 ms     1 ms     2 ms  G0-1-1-4.NYCMNY-LCR-21.verizon-gni.net [130.81.146.230]  4     6 ms     4 ms    10 ms  so-5-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81.22.16]  5     3 ms     4 ms     5 ms  0.so-4-0-2.XT2.NYC4.ALTER.NET [152.63.1.57]  6     5 ms     3 ms     4 ms  0.ae4.BR2.NYC4.ALTER.NET [152.63.3.118]  7    28 ms     *       28 ms  te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137]  8    31 ms    30 ms    30 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]  9    29 ms    27 ms    27 ms  ae-6-6.ebr2.NewYork1.Level3.net [4.69.141.21] 10    37 ms    26 ms    29 ms  ae-62-62.csw1.NewYork1.Level3.net [4.69.148.34] 11    31 ms    27 ms    28 ms  ae-1-60.edge2.NewYork1.Level3.net [4.69.155.16] 12    29 ms    29 ms    29 ms  b.resolvers.Level3.net [4.2.2.2] Trace complete.

Re: [Northeast] Higher pings tonight?

Sun, 25 Nov 2012 00:35:43 EDT

chrisb3127 posted : I noticed it around when Sandy hit also, but it was fine afterwards. Seems like every few days the pings trickle upward, sometimes in the 30s, but tonight it was almost 100ms. As I type this, they are back to normal (10-15ms vs the 80ms earlier) I haven't had any DNS issues since I use my own DNS servers. I constantly ping my co-location facility in Philly and noticed the high pings. I did a reverse trace from Philly--Fios and it shown a hop at verizon-gni.net causing the spike. Should we be reporting anything to VZ? I usually wait to call in since they like to blame the router or want to reboot the ONT, etc., when it's not even the issue.

Re: [Northeast] Higher pings tonight?

Sat, 24 Nov 2012 23:32:38 EDT

Smith6612 posted : I've noticed the same deal since Sandy hit NYC. The Alter.net hops haven't been performing too well. Perhaps aftermath storm damage or is there more to the picture that I'm missing?

C:\Users\>tracert resolver1.opendns.com Tracing route to resolver1.opendns.com [208.67.222.222]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  192.168.3.1  2     7 ms     6 ms     6 ms  10.41.15.1  3     6 ms     7 ms     6 ms  P1-0.BFLONY-LCR-01.verizon-gni.net [130.81.195.144]  4    19 ms    19 ms    19 ms  P11-0-0.BFLONY-LCR-02.verizon-gni.net [130.81.27.63]  5    19 ms    19 ms    19 ms  so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81.28.136]  6    19 ms    19 ms    18 ms  so-7-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.48]  7    22 ms    21 ms    21 ms  0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]  8    20 ms    21 ms    21 ms  0.ae3.BR3.NYC4.ALTER.NET [152.63.16.181]  9    51 ms    52 ms    51 ms  204.255.173.54 10    50 ms    51 ms    52 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254] 11    54 ms    53 ms    53 ms  ae-6-6.ebr2.NewYork1.Level3.net [4.69.141.21] 12    60 ms    55 ms    59 ms  ae-92-92.csw4.NewYork1.Level3.net [4.69.148.46] 13    19 ms    19 ms    21 ms  ae-44-90.car4.NewYork1.Level3.net [4.69.155.198] 14    54 ms    57 ms    56 ms  SPLICE-COMM.car4.NewYork1.Level3.net [4.53.94.218] 15    45 ms    45 ms    44 ms  resolver1.opendns.com [208.67.222.222] Trace complete. C:\Users\>tracert resolver1.opendns.com Tracing route to resolver1.opendns.com [208.67.222.222]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  192.168.3.1  2     7 ms     7 ms     6 ms  10.41.15.1  3     6 ms     7 ms     6 ms  P1-0.BFLONY-LCR-01.verizon-gni.net [130.81.195.144]  4    19 ms    19 ms    19 ms  P11-0-0.BFLONY-LCR-02.verizon-gni.net [130.81.27.63]  5    19 ms    19 ms    18 ms  so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81.28.136]  6    22 ms    23 ms    24 ms  so-7-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.48]  7    74 ms   101 ms    21 ms  0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]  8    51 ms    25 ms    20 ms  0.ae3.BR3.NYC4.ALTER.NET [152.63.16.181]  9    47 ms    47 ms    47 ms  te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137] 10    47 ms    48 ms    49 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254] 11    45 ms    45 ms    44 ms  ae-6-6.ebr2.NewYork1.Level3.net [4.69.141.21] 12    67 ms    53 ms    54 ms  ae-72-72.csw2.NewYork1.Level3.net [4.69.148.38] 13    19 ms    21 ms    22 ms  ae-44-90.car4.NewYork1.Level3.net [4.69.155.198] 14    67 ms    62 ms    62 ms  SPLICE-COMM.car4.NewYork1.Level3.net [4.53.94.218] 15    45 ms    45 ms    45 ms  resolver1.opendns.com [208.67.222.222] Trace complete. C:\Users\>

Re: [Northeast] Higher pings tonight?

Sat, 24 Nov 2012 23:23:58 EDT

RolteC posted : My home:

Tracing route to resolver1.opendns.com [208.67.222.222]over a maximum of 30 hops:   2     3 ms     1 ms     2 ms  3     4 ms     4 ms     3 ms  G0-1-1-3.NYCMNY-LCR-21.verizon-gni.net [130.81.188.74]  4     4 ms     3 ms     4 ms  so-5-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81.22.16]  5     5 ms     4 ms     3 ms  0.so-4-0-2.XT2.NYC4.ALTER.NET [152.63.1.57]  6     5 ms     4 ms     4 ms  0.ae4.BR3.NYC4.ALTER.NET [152.63.16.185]  7     *      110 ms   122 ms  te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137]  8     *      112 ms   116 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]  9   122 ms     *      126 ms  ae-6-6.ebr2.NewYork1.Level3.net [4.69.141.21] 10   123 ms   108 ms   124 ms  ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66] 11    41 ms    58 ms    28 ms  ae-14-60.car4.NewYork1.Level3.net [4.69.155.6] 12   110 ms     *      110 ms  SPLICE-COMM.car4.NewYork1.Level3.net [4.53.94.218] 13   116 ms   117 ms   115 ms  resolver1.opendns.com [208.67.222.222]

This is happening every single night. My connection, my fiances, my cousins, etc. Tonight it just happened to have been worse.

Re: [Northeast] Higher pings tonight?

Sat, 24 Nov 2012 22:55:23 EDT

HD_Ride posted :

said by chrisb3127:

Anyone noticing higher than normal ping times tonight in the NJ/NY area? Several pings/traces are abnormally high (80ms-200ms) when normally they are under 20ms. For example, 4.2.2.2 usually pings in the 10s, but tonight it's over 60ms.

Yep, same here...

Re: [Northeast] Higher pings tonight?

Sat, 24 Nov 2012 22:33:31 EDT

serge87 posted : Yes, I have been experiencing what you've mentioned. The other guy on here from MA mentioned DNS requests timing out or taking a long time for him to complete. I've reset my NIC and pfSense machine but doesn't help that much.

[Northeast] Higher pings tonight?

Sat, 24 Nov 2012 22:18:46 EDT

chrisb3127 posted : Anyone noticing higher than normal ping times tonight in the NJ/NY area? Several pings/traces are abnormally high (80ms-200ms) when normally they are under 20ms. For example, 4.2.2.2 usually pings in the 10s, but tonight it's over 60ms.