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Jedis
join:2010-08-06
Beverly Hills, CA

Jedis to cramer

Member

to cramer

Re: [TWC] Frequent disconnects, TWC claims everything is fine

What would you suggest I do to get this resolved, seeing as they claim nothing is wrong?
cramer
Premium Member
join:2007-04-10
Raleigh, NC
Westell 6100
Cisco PIX 501

cramer

Premium Member

Go to the direct forum and post your logs full of DCC failures.

It's 30db on the channel that works; it may be much worse on other channels. If he has a HDHomeRun (network tuner), then he could test the SNR of every channel; but short of that, a TWC minion would have to come out and test.

Jedis00
@myvzw.com

Jedis00

Anon

My internet is down again. Modem light is stuck on Upstream Ranging.

Down
Frequency: 657000000 Locked
Snr: 32 dB
Power: -15 dBmV

Up
Frequency 31000000 Hz In Progress
Power: 24 dBmV