said by Steve3:launch was put off due to hurricane sandy and thanksgiving "network quiet period".
I had spoken to a second level tech yesterday concerning another problem. When it was resolved, he asked if there was anything else. I told him about the channel 510 issue. He checked it and was perplexed over it. He said he was going to speak to that department to resolve the issue. The channel is on today. I am not taking credit for it, but I learned that if you want something done with FIOS, speak to a second level tech.