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starling72

join:2006-04-15
Boone, IA

1 edit

[Cable HSI] Internet down - Monday a.m.

My modem keeps cycling this morning. Noticed at around 6:40am, but Internet was working earlier when I checked something from my iPad on wifi.

Modem system tab shows "Not Synchronized", then "Access Denied". Same in Status tab. Occasionally notice a "Phy Synchronized" status for a few seconds.

Log tab shows same set of entries over and over, not sure which is technically first or last in the sequence. Are there particular ones I should look for to help determine the nature of the problem?

Name: DPQ2160
Modem SN: 234529392
HW version: 2.0
SW version: dpq2160-v202r12811-090120as

Frequently seen log entry: TLV-11 - unrecognized OID


starling72

join:2006-04-15
Boone, IA

Now I'm seeing intermittent brief outages on the tv signal, too...guessing there's something going on with the system as a whole (or in my region/'hood) rather than just my cable Internet.

Can anyone confirm either way?


tlongren

join:2004-01-27
Collins, IA
reply to starling72

Seems to be better.


starling72

join:2006-04-15
Boone, IA
reply to starling72

Mediacom replied on their support site, "I show that there is a known issue off the master headend in Ames affecting services in Boone. Network Operations is aware and they have technicians working to resolved this matter, but I do not have an ETR at this time."

My HSI is still completely down (not surprising, given the above response).


starling72

join:2006-04-15
Boone, IA
reply to starling72

Service seems to have been restored.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

I am glad your service has been restored. Let me know if you have any other issues.