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IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1
Reviews:
·Verizon Broadban..
·Comcast
reply to Simba7

Re: Still not a good deal..

Straight Talk may be good for price but not for customer service. Hopefully you'll never have any issues. My former neighbor has a TracPhone and he says they may be good on price but the customer service is not the best.

I had a problem with the 4G connection on my newly purchased iPad Mini and a quick call to customer service resolved the issue. They had me power down the device, remove and insert the SIM card (which was a pain in the butt as they now use those nano SIM cards, which are hard to handle with my large hands) and the CSR (who was a tier 2 tech support representative in a US-based call center) changed a few provisioning settings on VZW's end and problem solved.

I don't even think MVNOs have access to their host carrier's network settings past activation/deactivation. And the tier 1 carriers can address network issues better.

iansltx

join:2007-02-19
Austin, TX
kudos:2
You're right; Tracfone customer service is poor. However you can do most things online. And is it worth $45 per month to get good customer service from your wireless carrier?