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DL6
join:2012-11-23
Markham, ON

DL6 to yu130960

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to yu130960

Re: Upgrading Firmware on Thompson DCM475

said by yu130960:

Does Techsavvy have a policy on replacing these DCM475 2.08 modems that are acting up and out of warranty?

Looks like they do. This is their reply:

You should be getting a DCM475 STAC.02.16 to replace the 02.08. Due to warranty expiring on current modem the new modem will not come with any warranty.

gatogordo
@teksavvy.com

gatogordo

Anon

Mine expired in June and their reply to me was to find Teddy Boom and get the firmware upgraded through him - so I don't think they have a policy. I mentioned that other customers were being upgraded but mine is apparently too far out of warranty. (June instead of July). All I can say is wow, tech support second to none.
mlord
join:2006-11-05
Kanata, ON

mlord to DL6

Member

to DL6
I read that as saying they don't update the old ones.