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Drecca

join:2012-11-21

[Internet] Can't check internet usage

Is anyone else having this problem on Fibe plans? It's been 2 days now, I can't check my internet usage.

When trying to view anything related to my internet account, I'm told

"Your account is now on Bell Wireless Internet 5. Click to continue".

Clicking to continue brings me back to the main services page. I'm on Fibe 25/10.

Before I go and bother CS, anyone else having the same issue?


jsantos

join:2012-08-18
Mississauga, ON

Yes! Same issue. I recently switched from the discontinued 25/7 to 25/10. I was thinking that may be why.



The Doctor

join:2011-11-25
Montreal,Qc

I had same issue few days back it was fixed but had call several times before it was corrected.


CCTSCPRST

join:2012-12-10
Canada
kudos:1
reply to Drecca

Good afternoon,

it looks like you are experiencing service delivery issues with your internet.

If you've already contacted your provider and are unable to come to a reasonable resolution, you may wish to file a complaint with the Commissioner for Complains for Telecommunications Services (CCTS). We're an independent organization that works with you and your participating Canadian telecommunications service provider to resolve complaints.

Visit »ccts-cprst.ca for more information!