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N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom
reply to Red Hazard

Re: [VOIPo.COM] HT702 BYOD not registering

said by Red Hazard:

...I guess I'll need to go to support but did not have the "best" experience on a previous problem.

I have found the VOIPo CS folks to be pretty sharp ... especially Cody. So ask for Cody, if he is still with VOIPo ... and let him know you are a BroadBandReports member.

VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Newport Beach, CA
kudos:3
Red Hazard - For a Grandstream device, all you should really need is the SIP User, SIP Pass, and SIP Server which you can get from vPanel.

I'd recommend resetting the device to defaults (in case anything has been changed in it) and trying fresh with those.

If you need further assistance, please contact support@voipo.com and we'll try to help but we're limited in what we can do for BYOD devices since not provided by us.

said by N9MD:

said by Red Hazard:

...I guess I'll need to go to support but did not have the "best" experience on a previous problem.

I have found the VOIPo CS folks to be pretty sharp ... especially Cody. So ask for Cody, if he is still with VOIPo ... and let him know you are a BroadBandReports member.

Cody is definitely still with us. He's one of our Support Supervisors now and one of our best indeed.


Red Hazard
Premium
join:2012-07-21
O Fallon, IL
Reviews:
·VOIPO

1 edit
Tried twice with factory reset and new passwords. It just won't register. I'll let support know it's low priority so they can take care of more important issues as required.
Thanks.

P.S. If your service was not more than satisfactory, I would not have renewed another 2 years with only 9 months used so far in an initial 2 year subscription.

VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Newport Beach, CA
kudos:3
said by Red Hazard:

Tried twice with factory reset and new passwords. It just won't register. I'll let support know it's low priority so they can take care of more important issues as required.
Thanks.

P.S. If your service was not more than satisfactory, I would not have renewed another 2 years with only 9 months used so far in an initial 2 year subscription.

We're somewhat limited in what we can do with BYOD device support, but PM or e-mail a ticket number to me (tim @ voipo.com) and I'll have someone pull your ticket and get in touch with you to see if we can help you out some with it.


Red Hazard
Premium
join:2012-07-21
O Fallon, IL
Reviews:
·VOIPO

1 edit
Thank You, but I finally was able to make it register. The D-Link DIR-655 H/W version B1, a popular router, after firmware updates 2.07NA and 2.10NA made it mandatory to have the SIP ALG ENABLED in order to register the BYOD ATAs I used (HT502 & HT702). If SIP is disabled, they will not register. It's been reported that F/W 2.01 has the same issue but I did not verify that. However, the VOIPo provided HT502 plows right on through the router regardless of SIP ALG setting which made troubleshooting vexing. I reported the SIP enable issue to VOIPo tech support for future reference.

Oh Yeah, when I was able to make my HT502 register several months ago as posted above, I was using F/W 2.00NA which did not even have an ALG SIP option.