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[Cable] ------------------------------------------ Beware of --

reply to Beware

Re: [Cable] ------------------------------------------ Beware o

reply to Beware

you are not serious aren't you? I have verified in this forum and twice on the phone to get a clear unanimous response on that activation date of the service is the date when billing starts. If activation is delayed because of any issues with provision so will the starting date of the billing. What's this clause doing here?? Hey someone is setting a legal trapdoor here?

reply to UnwritenRule
Wasn't an issue for me, but it was 2.5 years ago when I first ordered my TSI Cable... I was initially charged on the 18th of June, and my cable went active June 29th. Next month's bill came on July 29th, they auto-adjusted it without my intervention. I also remember receiving a call a day or two later to confirm if everything went well on install day, I assume that's when the billing was adjusted.
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Hello

This is how we are currently billing our customers, the money is taken on the order day (Lets say for example November 10th) and is held until the order comes active/ the tech installs the service (example November 20th). It's at this time that we adjust the billing so the charges start on the date of activation. So the billing cycle would be 20th of November to the 20th of December.

Regards

Jennipher
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TSI Duty Mgr
Operations Manager on Duty

you mean the billing cycle would be 20th of november to 19th of december :P

Yes, you are correct it would be from Nov 20th to Dec 19th, then Dec 20th to Jan 19th etc.

Thank you,
Tsi Taunia

reply to Beware
This is common on most things these days.Pay upfront when you order.They bill you from when its activated but they want to make sure they get paid first.I'd do it that way too if I ran a biz. Ebay works the same,buy then they ship it out but you dont get it for a couple weeks

reply to TSI Duty Mgr

reply to TSI Andre

well they could want it there so they can eliminate the possibility in the future if needed or to shutdown excessive servers causing major problems, without the tos lacking it becoming an issue or it could be a overlooked clause, or it could be there for Cable Customers benefit since rogers may frown on it. who knows? as far as this Billing one Its totally correct Charges for Service begin on the order date, They cancel orders if not paid within 48 hours and don;t even put em thru till paid They need to know They are getting paid before they can begin the process Seems fair to me, Though they could amend it to read Charges for Service Begin on order Date, Service Billing date will be adjusted to match activation date or something.
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Every time Someone leaves Sympatico an Angel gets its wings.

Hello,

We are aware that some of the wording in our terms and conditions of service do need to be updated. Our upper management team are looking into amending this however we do not have and ETA as to when this will be completed. Even though the current terms and conditions state charges begin on the order date, we do in fact revise this to the activation date.

What you state here, however well-intentioned, is not official policy, nor it it legally binding.

Neither is a TOS legally binding.. 99% of them do not Stand up in court..
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Every time Someone leaves Sympatico an Angel gets its wings.

reply to TSI Martin