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UnwritenRule to Beware
Anon
2012-Nov-26 7:17 pm
to Beware
Re: [Cable] ------------------------------------------ Beware osaid by Beware :TEKSAVVY's TERMS AND CONDITIONS OF SERVICE 8.1 ***Charges for a service will commence on the date that the Service is ordered (the Order Date).*** This is one thing teksavvy keeps good on. But it's an unwritten rule that you have to call in, otherwise it tends to go by order date instead of functional date. I don't think I ever saw anyone get denied this when asking. It's just that many people don't realize and it's not like it's stated anywhere really. More of a "heads up" than "Beware" of the boogie man. |
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you are not serious aren't you? I have verified in this forum and twice on the phone to get a clear unanimous response on that activation date of the service is the date when billing starts. If activation is delayed because of any issues with provision so will the starting date of the billing. What's this clause doing here?? Hey someone is setting a legal trapdoor here? |
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HiVolt Premium Member join:2000-12-28 Toronto, ON |
to UnwritenRule
Wasn't an issue for me, but it was 2.5 years ago when I first ordered my TSI Cable... I was initially charged on the 18th of June, and my cable went active June 29th. Next month's bill came on July 29th, they auto-adjusted it without my intervention. I also remember receiving a call a day or two later to confirm if everything went well on install day, I assume that's when the billing was adjusted. |
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TSI TNCTSI TNC Premium Member join:2012-10-23 Chatham, ON |
TSI TNC
Premium Member
2012-Nov-26 8:36 pm
Hello
This is how we are currently billing our customers, the money is taken on the order day (Lets say for example November 10th) and is held until the order comes active/ the tech installs the service (example November 20th). It's at this time that we adjust the billing so the charges start on the date of activation. So the billing cycle would be 20th of November to the 20th of December.
Regards
Jennipher |
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you mean the billing cycle would be 20th of november to 19th of december :P |
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Yes, you are correct it would be from Nov 20th to Dec 19th, then Dec 20th to Jan 19th etc.
Thank you, Tsi Taunia |
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to TSI TNC
said by TSI TNC:Hello
This is how we are currently billing our customers, the money is taken on the order day (Lets say for example November 10th) and is held until the order comes active/ the tech installs the service (example November 20th). It's at this time that we adjust the billing so the charges start on the date of activation. So the billing cycle would be 20th of November to the 20th of December.
Regards
Jennipher Not for me ... Look for one of my invoice Due Date: 8/1/2012 Date Sent: 8/1/2012 I got my service the 6th of july .... |
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JenSuisUn Premium Member join:2006-02-23 Chatham, ON |
said by pldube:Not for me ... Look for one of my invoice
Due Date: 8/1/2012 Date Sent: 8/1/2012
I got my service the 6th of july .... Hello pldube , You are paying by CC so you due date & billing date are the same. Which means that you are covered from the 6th to the 5th of each month. The dates you have posted are correct. Martin |
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pldube
Member
2012-Dec-2 12:35 am
said by JenSuisUn:Hello pldube , You are paying by CC so you due date & billing date are the same. Which means that you are covered from the 6th to the 5th of each month.
The dates you have posted are correct.
Martin Merci pour l'information |
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