O Canada! > Canadian > Canadian Broadband > ElectronicBox: Terrible billing, very bad customer services.

Hi Guys!

So, I do want to clarify a few things.

In the case of a suspension it is normally not applied to an account until the 3rd-5th day of the month when payment is not received or a payment arrangement is not made.

By this point, we have sent 3 email notices to a client, each detailing that the payment is due before the 1st and that a suspension of access and potentially a late payment fee may apply.

The actual disconnection of any account (for non payment) only takes place between the 7th and 10th, at which point there is a reconnection fee for the Dry Loop or the cable internet connection and in total, 4 or 5 attempts to reach the client.

We do also offer preauth. payments, either using a credit card or a bank account, many of our clients prefer not needing to worry about getting to the bank before the 25(ish)th.

I am still waiting on OP's info, I would love to see what the specifics are

-Natasha