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awestun

join:2012-11-26

2 edits

[TWC] [RESOLVED] acivated modem, showing slower speedtest

activated my new purchased modem, but showing slower speedtest.

[RESOLVED by djrobx] DOCSIS 3 does not have Powerboost.


Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Time Warner Cable

2 edits

Re: [TWC] acivated modem today, but want to go back to twc modem

you can register the new modem on your account by calling in the make model and mac, but they'll keep charging you monthly if you hold on to the lease modem even if you ask them over the phone to switch you over to the purchase. honestly, it seems silly to keep the lease modem if you bought one unless you are still trouble shooting the line and want the lease modem so the service tech's can't blame your trouble on your own equipment.

you can't just switch back and forth between two modems without calling TWC first and waiting till their provisioning switches the active line to your alternate modem's mac address. cable modems are different from DSL modems - DSL modems get the public mac from your PC or router (which is why you can swap them out easily), while cable modems each have their own public MAC that must be intentionally addressed by their provisioning department.

the actual turn over does not require you to do anything. basically once one modem does not work, swap in the other one and it will work right away - and visa versa.

awestun

join:2012-11-26
i understand all that and have done everything that needs to be done to bring the new modem online (took about 10 mins on the phone). at the time i had both modems online and working on different computers.

the reason that i want to keep/go back to the old twc modem is that i was getting 3 times the speed of the tier. this to me is well worth the $4 modem lease fee.

the newer modems lock you into the EXACT speed of your tier (no extra speed).


Racerbob
Premium
join:2001-06-24
Webster, NY
kudos:1
said by awestun:

i understand all that and have done everything that needs to be done to bring the new modem online (took about 10 mins on the phone). at the time i had both modems online and working on different computers.

the reason that i want to keep/go back to the old twc modem is that i was getting 3 times the speed of the tier. this to me is well worth the $4 modem lease fee.

the newer modems lock you into the EXACT speed of your tier (no extra speed).

Huh ? What speed level are you subscribed to ? You will see exactly the same speed from your new modem that you saw from the TW modem provided that they set up your account properly. My new modem is just as fast as the TW modem was. I have Turbo. We need more specifics here... what speed level are you subscribed to ? What modem did you buy and activate ? etc...

awestun

join:2012-11-26

3 edits
powerboost...


djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
Reviews:
·Time Warner Cable
·VOIPO
reply to Racerbob
said by Racerbob:

Huh ? What speed level are you subscribed to ? You will see exactly the same speed from your new modem that you saw from the TW modem provided that they set up your account properly. My new modem is just as fast as the TW modem was. I have Turbo. We need more specifics here... what speed level are you subscribed to ? What modem did you buy and activate ? etc...

TWC isn't doing powerboost on DOCSIS 3 modems.

Awestun - you are not getting 30mbps with the TWC modem. You're seeing Powerboost, and it lasts just long enough to confuse a speed test.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.

awestun

join:2012-11-26

1 edit
ah yes, DOCSIS 3 modems dont have powerboost. i remember reading about that now.

is this powerboost (DOCSIS 2.0) automatic on standard 10/1 as i dont see it on my bill anywhere?


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
Its a free add on.

Hob