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n_w95482
Premium
join:2005-08-03
Ukiah, CA
reply to mario02423

Re: [Business]Do you have the new 15/3 or 27/7 business spee

said by mario02423:

How did you guys get in touch with Corporate Escalation?

All I did was post in the Comcast Direct forum here about being stuck on the old 22/5 tier. The issue was then forwarded to corporate by one of the Comcast staff that monitors that section, SteveTeow See Profile. I thought that having corporate deal with it themselves was a bit excessive at first, but they dealt with it very quickly (four hours from Steve's post to resolution).

That's the first time I've had an issue forwarded up to corporate. I don't know how common it is for that to happen.
--
KI6RIT

mario02423

join:2004-06-09
Berwyn, IL
Reviews:
·Comcast
said by n_w95482:

said by mario02423:

How did you guys get in touch with Corporate Escalation?

All I did was post in the Comcast Direct forum here about being stuck on the old 22/5 tier. The issue was then forwarded to corporate by one of the Comcast staff that monitors that section, SteveTeow See Profile. I thought that having corporate deal with it themselves was a bit excessive at first, but they dealt with it very quickly (four hours from Steve's post to resolution).

That's the first time I've had an issue forwarded up to corporate. I don't know how common it is for that to happen.

Thanks, n_w95482. I've set up a thread. My fingers hurt!