said by eboxnat:Do not worry Natacha. I do not think any normal person would think that Ebox disconnect a user after being late only a few days and without sending any notice to that user.
So, I do want to clarify a few things.
In the case of a suspension it is normally not applied to an account until the 3rd-5th day of the month when payment is not received or a payment arrangement is not made.
By this point, we have sent 3 email notices to a client, each detailing that the payment is due before the 1st and that a suspension of access and potentially a late payment fee may apply.
The actual disconnection of any account (for non payment) only takes place between the 7th and 10th, at which point there is a reconnection fee for the Dry Loop or the cable internet connection and in total, 4 or 5 attempts to reach the client.
We do also offer preauth. payments, either using a credit card or a bank account, many of our clients prefer not needing to worry about getting to the bank before the 25(ish)th.
I am still waiting on OP's info, I would love to see what the specifics are