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Oklahoma City, OK
reply to CoxTech1

Re: [OK] Modem dropping but not losing lights

No, we have not tried a test modem yet. The tech that came out was a line tech/supervisor, not a standard tech in a van. He mentioned that he corrected multiple problems yesterday and wanted to monitor, and he stopped by again today. Still had a few drops overnight, so he said he would continue to check and get a few hub guys involved too. This guy seems to actually be checking and said he hadn't worked on things out here before despite previous techs stating they would turn it over to the line team, so glad to have this guy involved. I have more hope with him than I have in the past.

I also got a call back from a local contact after a highly escalated email. Work continues today.