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VirtualLarry
Premium
join:2003-08-01
Reviews:
·DSL EXTREME

[Billing] Leaving FIOS soon

Cost is the issue. Speed is nice, but not necessary. Currently have 25/25 and Extreme HD double-play. Price guarantee for two years runs out in Dec. Afraid of what my bill might become.

Have a Dec. activation date for DSL.

Anyways, when I signed up for FIOS two years ago, they were advertising a "FIOS Worry-Free Guarantee". With no term contract, and thus no ETF. Also, they advertised a "Free Wireless Router", which on my first bill, was itemized, as well as an itemized credit for that same exact amount.

So as far as I know, I OWN that router.

My concern is, when I finally cancel my FIOS, will they want back both the router and set-top HD box, or just the HD box? I really don't want to get into a battle with Verizon if they want both back, but as far as I can see it, I do own the router. I wouldn't ask them to replace it if it failed, I would buy my own on their shop for $79.99.

Does anyone have any experience cancelling FIOS double-play internet+TV deals?


Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY
kudos:11
In most (all?) cases, they won't ask for the router back. The STBs are Verizon property and must be returned.
--
University of Southern California - Fight On!

jcondon

join:2000-05-27
Fishkill, NY
reply to VirtualLarry
Other then the Moca aspect why would you even want their router?

The only reason I am using their supplied router is I am in an apartment and really can't get an ethernet cable run to where the router needs to be. And I have multiroom DVR which requires their router to work.

I am still using my own router for wireless connections.


PhoenixDown
FIOS is Awesome
Premium
join:2003-06-08
Fresh Meadows, NY
kudos:1
reply to VirtualLarry
Talk to retentions, they may cut you a deal to stay on FIOS as opposed to going back to DSL.

chomper87

join:2012-02-22
Clearwater, FL
reply to VirtualLarry
I'm sure they will offer another deal. Also you may be able to save some decent money by dropping the Extreme HD to Prime HD.


incognito_2u

join:2005-03-15
Malverne, NY
reply to VirtualLarry
said by VirtualLarry:

Have a Dec. activation date for DSL.

I was under the impression that once you went to FiOS (ie:Fiber), they would not put you back on "copper".......

Just saying!
--
"I'm an Analog guy in a Digital World!"

fieroloki

join:2007-07-29
Van Alstyne, TX
reply to VirtualLarry
My price never changed after my 2 years was up. And that was 2 years ago.


pizz
bye bye twc. hello Comcast.
Premium
join:2000-10-27
Astoria, NY
Reviews:
·Time Warner Cable
reply to VirtualLarry
Hell i understand about cost, but as the other poster said. Retentions in verizon (i had dsl before and retentions were helpful) is a great route to goto. Explain your situation and they might cut you a deal. good luck
--
It's ok to say, 'I don't know'. It's even better when someone takes the time to explain what you, 'don't know'.

McBane

join:2008-08-22
Plano, TX
Wow you still have 25/25? That's like one of the ORIGINAL FiOS tiers. Wasn't it a free upgrade from 25/25 to 35/35? I can't remember since 35/35 came out in like 2009 and I've slept many times since then, but I know my bill going from 25/25 to 35/35 business didn't change, and going to 75/35 was only $5 more for me.

VirtualLarry
Premium
join:2003-08-01
Reviews:
·DSL EXTREME

2 edits
reply to VirtualLarry
The only way that FIOS would be worth it to me, is if it were $60 or less per month. I've already ordered the DSL, so for a few months I'll have both. Once I've convinced myself that the DSL is fine, I'll cancel the FIOS outright.

Edit: I should add - I tried to downsize my services to their "DSL equivalent" service on FIOS, for whatever cheap price they were charging for 3/1 FIOS. They wouldn't let me, said it was for current DSL customers only, and that I would have to be billed on a credit card, they couldn't mail a bill.

So if Verizon wants to be inflexible, they're going to lose a FIOS customer. They harder they squeeze, the more customers fall out of their hands.

xech

join:2012-11-22
They are too damm expensive, I wish that google would have joined with verizon to bring 1gbps at $70/month, instead they are wasting time trying to build their own rather than using verizon's existing network and expanding it to all us, what a dumb idea.


just lou

join:2008-05-16
Staten Island, NY
reply to VirtualLarry
said by VirtualLarry:

The only way that FIOS would be worth it to me, is if it were $60 or less per month. I've already ordered the DSL, so for a few months I'll have both. Once I've convinced myself that the DSL is fine, I'll cancel the FIOS outright.

Edit: I should add - I tried to downsize my services to their "DSL equivalent" service on FIOS, for whatever cheap price they were charging for 3/1 FIOS. They wouldn't let me, said it was for current DSL customers only, and that I would have to be billed on a credit card, they couldn't mail a bill.

So if Verizon wants to be inflexible, they're going to lose a FIOS customer. They harder they squeeze, the more customers fall out of their hands.

What do you plan on doing for TV? When I had TWC and DSL, TWC charged me more for cable alone than I paid for FiOS Triple Play.
FWIW, when my 2 years was up with Verizon, I re-upped and got a $300 gift card, more channels, and more discounts than I had originally.

chomper87

join:2012-02-22
Clearwater, FL
Reviews:
·Verizon FiOS
·CenturyLink
reply to xech
said by xech:

They are too damm expensive, I wish that google would have joined with verizon to bring 1gbps at $70/month, instead they are wasting time trying to build their own rather than using verizon's existing network and expanding it to all us, what a dumb idea.

It would be nice. But rarely do isps share infrastructure unless legally required. Price - Verizon ends up the best compared to the cable company in my areas. And i get a superior product. Bright House is $100 for digital tv + 20 / 2 craptastic internet. Next county down has Comcast $110 for digital tv + 20 / 2 craptastic power boost internet.

Meanwhile i just ordered FiOS Prime TV + 75 / 35 Internet + CableCard for $99. Verizon has no reason to lower their prices. The STB fees might b a pro for the cable providers but i want my own device anyway.

pinky321

join:2002-06-05
reply to VirtualLarry
We are planning to leave Verizon FiOS too due to price increase from $55 to $60 starting next year for 15/5 down/up mbps Internet only.

Charter offers 30/4 down/up mbps for $29.99 first year, $49.99 thereafter.

While FiOS certainly is excellent, it is getting too costly and getting harder and harder to justify the cost for the benefit. We neither need television nor telephone service.

batsona
Maryland

join:2004-04-17
Ellicott City, MD
Reviews:
·Vonage
·Verizon FiOS
reply to VirtualLarry
One day, if VZ is listening, they will hear the market 'speaking', and saying that demand for their product is not that inelastic (can you tell I was an Econ major???) Sure people might be a little premium for VZ service because it's fiber, and no else else has a fiber network like VZ. BUT: If that premium becomes more and more, you'll see people leaving for competitors, based on [nearly] price only.

About every year, I compare what I have on VZ FiOS, and what Comcast could do for me, and it's always been a wash. No financial benefit to move at all... Looks like it's time to do that again. BUT: I had technical problems with the Comcast's coax.. I am 200feet from the tap on the pole, and my s/n ratio was garbage. Plus when it rained, the s/n was even poorer, so my cable & internet actually would go out when it rained!!! I went to FiOS in 2005 & never looked back [until now]???

Plus: I heard a Comcast radio ad today, that was politely 'slamming' VZ, citing all the things that this thread has been talking about...

VirtualLarry
Premium
join:2003-08-01
Reviews:
·DSL EXTREME
reply to incognito_2u
said by incognito_2u:

I was under the impression that once you went to FiOS (ie:Fiber), they would not put you back on "copper".......

From what I understand, this is simply due to the way Verizon's billing database is set up. There's no technical reason for it (except if you got FIOS during the early days, and the installer was underhanded and physically cut your copper). Thankfully my copper was fine.

The workaround I used to get DSL back, was not ordering from Verizon directly, but from one of the CLEC resellers.

McBane

join:2008-08-22
Plano, TX
They cut your copper connects when they install FiOS because your copper Demarc has to be hooked up to the FiOS ONT. If they can't re-splice it, they will probably have to re-run the copper from your pole or underground terminal, considering they will even do that.

That's what a lot of people were complaining about originally is that Verizon wouldn't re-hook their copper back up after someone went to FiOS, and in the cases of new neighborhoods they would forgo running copper all together and only ran fiber.

VirtualLarry
Premium
join:2003-08-01
Reviews:
·DSL EXTREME
said by McBane:

They cut your copper connects when they install FiOS because your copper Demarc has to be hooked up to the FiOS ONT.

But that's only if you order phone, right? I ordered double-play with Internet and TV with FIOS.

dick white
Premium
join:2000-03-24
Annandale, VA
reply to VirtualLarry
You say you have ordered DSL from a CLEC with an install date in the near future. Wait until the DSL is actually installed before you make any move to cancel the FIOS. That the CLEC accepted your order and set an install date does not mean that they have already made the engineering determination that it is possible to install. The engineering determination is made after the sale/install date is booked. As they work the sales ticket, they might find that the engineering is not possible because VZ previously did something to the copper plant as part of (or subsequent) to your conversion to fiber, not necessarily to your specific drop, but something else in the CO or outside plant, or who knows what/where. VZ's business intention is to force conversion to FIOS everywhere they can within the FIOS footprint (though they have made it clear that they aren't really interested in expanding FIOS to new locales that do not yet have the fiber plant installed), and once a customer/premise is FIOS, they find ways to arrange for that to be the only service method. If the customer elects a CLEC for voice as is his/her legal right, the CLEC's voice service can be delivered the last mile over the VZ fiber to the premise ONT, transparent to the customer. But DSL cannot be delivered the last mile on fiber, it is a copper-only service. So you may be pooched and nobody knows it yet until the CLEC attempts the install. Or, maybe copper remains available to your house, and your new DSL will be fine. All I am saying is don't count your chickens until they hatch.

VirtualLarry
Premium
join:2003-08-01
Reviews:
·DSL EXTREME
said by dick white:

Or, maybe copper remains available to your house, and your new DSL will be fine. All I am saying is don't count your chickens until they hatch.

Well, all this time, I was still getting a DSL link light when I plug in and turn on my old DSL modem. They never disconnected the copper. (MDU apt bldg)

I am now running on my DSL, it works fine. 3Mbit/768Kbit. Just like old times...

dick white
Premium
join:2000-03-24
Annandale, VA
reply to VirtualLarry
You're good to go! Glad it worked.

dw

elefante72

join:2010-12-03
East Amherst, NY
reply to McBane
That's interesting. In my case, they put the fibre in on the other side of the house, and the copper demarc was never touched.

In fact if I go to earthlink, it say that I am available for 3/512 DSL at my address (not that I would do that).

In my patch TWC is much cheaper than DSL anyways and much faster.

Interestingly enough, my 2 year price lock expires in 2 weeks. Verizon wanted to charge me $30 more for the same 3-play but going from 25/25 to 50/25. No budge on price. NOT!

So, I'm going to go to Time Warner and get a free xbox + $150 for $89, then I can come back and get the same package for $85 + $300 GC from Verizon. I would have actually paid more than my $89 dollar deal, but no verizon will have to pay more when I come back . Off to best buy tonight.

They tried to tell me that cable modem was shared, and then I told him to explain the difference between a GPON and a CMTS...Had a little fun regardless. I also told him only 2 people on my block still have TWC, so it should be the superhighway..


aaronwt
Premium
join:2004-11-07
Woodbridge, VA
reply to VirtualLarry
You should have signed up for another two year deal earlier this year when they had $300+ giftcards plus lower prices. At the time I got a gift card plus I added telephone service and my monthly price went down.So not only did my monthly price go down but I also got the $300+ gift card for the four Verizon services.

Then in July I signed yet another two year agreement when I signed up for the 150/65 service(I had the 35/35 service previously). Although my price did go up around $30 when I changed my quadruple play to the 150/65 tier.

But I'm still paying less per month than a few years ago when I only had cellular, internet and Tv with Verizon. And the Internet service was slower.

JoeSchmoe007
Premium
join:2003-01-19
Brooklyn, NY
Reviews:
·Optimum Online
reply to VirtualLarry
Offers from Verizon will start coming after you quit. I just received my final credit check from FIOS (switched to OOL 3 months ago) a couple days ago and today got an offer for TV, Internet and phone for $74.99 +taxes/fees. I am only interested in standalone internet for which they wanted to charge $70 after my promo expired, so I am no longer a FIOS customer.

elefante72

join:2010-12-03
East Amherst, NY
I went through two rounds with them and retention's, no joy. I have decided that no more phone (even if they give it for free), so I am going to port it (for free) to Anveo, and use voip.ms for my office (many happy years). I never use the same VOIP provider for redundancy purposes.

In any case verizon wanted to take my triple play from $89 to $135, which no thanks. So I was able to get the following from TWC:

1. Double play - 20/2 (Turbo), cable card, digital cable/HD (like Extreme in Verizon-land but even more sports) - $91 + $3 taxes + $100 GC = $94 for 12 months (still have old cable modem) and NO CONTRACT.

I attempted the best buy xbox deal, but it was a pain and $133 for the same package I was getting for $94 (well phone was added). I didn't need the DVR (I use W7MC) which they force, so $40/month difference adds up pretty fast.

I expect my Anveo bill to be about $5 a month, max even w/ 911. Verizon phone taxes : $6.20

Downsides: 20/2 vs 25/25, and porting out phone #

This is really going to kill me on cloud apps, but such is life. No contract w/ TWC.

Interestingly verizon will for for $104 + $300GC (2 year lockin) will do the TRIPLE PLAY 2/ 50/25 and extreme.

So they are going to have to suck up paying for my ONT in my basement. The sad thing is that they wouldn't move $1 on either occasion. I guess they must be so arrogant with the wireless profits coming in. My cellphone + Mifi goes over $200 each month, so I see where they make their profit...

As to coming back: No. They need to know that when I flinch, I mean it. When Time Warner saw I had an account w/ them two years ago (and had for 10 years), they rolled out the red carpet.

I see TWC as an inferior product (20/2 is pathetic), and their IT systems are horrendous (over 1 hr w/ CS to get set up), but they are a useful tool and have earned my business in the short run, and if they continue to improve as they have, maybe I will stay with them.

In any case Verizon made absolutely NO EFFORT to keep me as a customer, so I guess unless I use their cadillac DVR's there is no reason to deal. I am not profitable enough.