US Telco Support > Verizon > Verizon Fiber Optics > [Billing] Leaving FIOS soon

[Billing] Leaving FIOS soon

In most (all?) cases, they won't ask for the router back. The STBs are Verizon property and must be returned.
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University of Southern California - Fight On!

reply to VirtualLarry
Other then the Moca aspect why would you even want their router?

The only reason I am using their supplied router is I am in an apartment and really can't get an ethernet cable run to where the router needs to be. And I have multiroom DVR which requires their router to work.

I am still using my own router for wireless connections.

reply to VirtualLarry
Talk to retentions, they may cut you a deal to stay on FIOS as opposed to going back to DSL.

reply to VirtualLarry
I'm sure they will offer another deal. Also you may be able to save some decent money by dropping the Extreme HD to Prime HD.

reply to VirtualLarry

reply to VirtualLarry
My price never changed after my 2 years was up. And that was 2 years ago.

reply to VirtualLarry
Hell i understand about cost, but as the other poster said. Retentions in verizon (i had dsl before and retentions were helpful) is a great route to goto. Explain your situation and they might cut you a deal. good luck
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It's ok to say, 'I don't know'. It's even better when someone takes the time to explain what you, 'don't know'.

Wow you still have 25/25? That's like one of the ORIGINAL FiOS tiers. Wasn't it a free upgrade from 25/25 to 35/35? I can't remember since 35/35 came out in like 2009 and I've slept many times since then, but I know my bill going from 25/25 to 35/35 business didn't change, and going to 75/35 was only $5 more for me.

reply to VirtualLarry
The only way that FIOS would be worth it to me, is if it were $60 or less per month. I've already ordered the DSL, so for a few months I'll have both. Once I've convinced myself that the DSL is fine, I'll cancel the FIOS outright.

Edit: I should add - I tried to downsize my services to their "DSL equivalent" service on FIOS, for whatever cheap price they were charging for 3/1 FIOS. They wouldn't let me, said it was for current DSL customers only, and that I would have to be billed on a credit card, they couldn't mail a bill.

So if Verizon wants to be inflexible, they're going to lose a FIOS customer. They harder they squeeze, the more customers fall out of their hands.

They are too damm expensive, I wish that google would have joined with verizon to bring 1gbps at $70/month, instead they are wasting time trying to build their own rather than using verizon's existing network and expanding it to all us, what a dumb idea.

reply to VirtualLarry

reply to xech

reply to VirtualLarry
We are planning to leave Verizon FiOS too due to price increase from $55 to $60 starting next year for 15/5 down/up mbps Internet only.

Charter offers 30/4 down/up mbps for $29.99 first year, $49.99 thereafter.

While FiOS certainly is excellent, it is getting too costly and getting harder and harder to justify the cost for the benefit. We neither need television nor telephone service.

reply to VirtualLarry
One day, if VZ is listening, they will hear the market 'speaking', and saying that demand for their product is not that inelastic (can you tell I was an Econ major???) Sure people might be a little premium for VZ service because it's fiber, and no else else has a fiber network like VZ. BUT: If that premium becomes more and more, you'll see people leaving for competitors, based on [nearly] price only.

About every year, I compare what I have on VZ FiOS, and what Comcast could do for me, and it's always been a wash. No financial benefit to move at all... Looks like it's time to do that again. BUT: I had technical problems with the Comcast's coax.. I am 200feet from the tap on the pole, and my s/n ratio was garbage. Plus when it rained, the s/n was even poorer, so my cable & internet actually would go out when it rained!!! I went to FiOS in 2005 & never looked back [until now]???

Plus: I heard a Comcast radio ad today, that was politely 'slamming' VZ, citing all the things that this thread has been talking about...

reply to incognito_2u

They cut your copper connects when they install FiOS because your copper Demarc has to be hooked up to the FiOS ONT. If they can't re-splice it, they will probably have to re-run the copper from your pole or underground terminal, considering they will even do that.

That's what a lot of people were complaining about originally is that Verizon wouldn't re-hook their copper back up after someone went to FiOS, and in the cases of new neighborhoods they would forgo running copper all together and only ran fiber.

reply to VirtualLarry
You say you have ordered DSL from a CLEC with an install date in the near future. Wait until the DSL is actually installed before you make any move to cancel the FIOS. That the CLEC accepted your order and set an install date does not mean that they have already made the engineering determination that it is possible to install. The engineering determination is made after the sale/install date is booked. As they work the sales ticket, they might find that the engineering is not possible because VZ previously did something to the copper plant as part of (or subsequent) to your conversion to fiber, not necessarily to your specific drop, but something else in the CO or outside plant, or who knows what/where. VZ's business intention is to force conversion to FIOS everywhere they can within the FIOS footprint (though they have made it clear that they aren't really interested in expanding FIOS to new locales that do not yet have the fiber plant installed), and once a customer/premise is FIOS, they find ways to arrange for that to be the only service method. If the customer elects a CLEC for voice as is his/her legal right, the CLEC's voice service can be delivered the last mile over the VZ fiber to the premise ONT, transparent to the customer. But DSL cannot be delivered the last mile on fiber, it is a copper-only service. So you may be pooched and nobody knows it yet until the CLEC attempts the install. Or, maybe copper remains available to your house, and your new DSL will be fine. All I am saying is don't count your chickens until they hatch.