O Canada! > Canadian > TekSavvy > Teksavvy is down in the north west of Waterloo, anyone else?

Teksavvy is down in the north west of Waterloo, anyone else?

My web server is not responding and no pings are being returned from my router, neither of which is normal. Connection is in SE Kitchener.

Possible POI level event...

reply to LesterZhang
Just went down in Cambridge too.

reply to LesterZhang
See the following : »[Cable] [OUTAGE REPORT] 11/28/2012 7H15

Thanks Martin. I just missed seeing the outage thread.

Looks like TSI posted really quickly about the outage. Was there already a surge of phone calls or did Rogers give you a heads up?

We have probes that monitor each and every single link. We know when something is down pretty much the moment it happens.

This must be Teksavvy only, the internet in my office in the northern Waterloo works fine.

reply to TSI Gabe
Thanks Gabe for the info. That is really helpful to know.

I for one really appreciate the new thorough approach that has been taken with posting about outages. That level of transparency is excellent and very helpful for people coming to the forums.

reply to LesterZhang
Thanks for the update. I've been furiously trying to restart my modem for the last half hour. I hope it comes online again very soon.

Still down in central waterloo. Have been out of commission since about 2:30pm

»[Cable] [OUTAGE REPORT] 11/28/2012 7H15

reply to LesterZhang
Mines still down in central Waterloo. When should we be expecting it to be back up?

Yes, an ETA would be nice...

Thanks,
Tom

Hello,

We don't currently have an ETA on this as piece of our equipment has went down. We are working on resolving this issue as soon as possible.

Thank you,

Tsi Taunia

Bet this is a problem rogers caused ...

reply to TSI Taunia
Backup equipment? Hello backup equipment? What kind of ghetto setup is this that some piece of equipment fails and the whole town goes offline. Pathetic. I stopped reselling after the stop sale early in the year and I'm glad I'm not subjecting any more of my clients to this kind of bs.

reply to TSI Taunia
I'm down in Kitchener, Ira Needles and university.

Thanks for the update TSI Taunia.

reply to LesterZhang
Out in St. Jacobs as well, no RCable access - TekSavvy DSL line just paid itself off this month (5Mbit sucks though).

reply to Tmlyer
Yep, me too. Still down in central/west waterloo (university area)

reply to TSI Martin
@TSI_Martin - Thanks for the link.

I know you're working hard to get this sorted. We're just anxious to get back online. It is my lifeline to work (telecommute) so downtime during the day is REALLY painful. Is there anything else you can share? Configuration problem? Failed hardware? any guess as to whether this is expected to resolve tonight?