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TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON

3 edits

[Cable] [OUTAGE REPORT] 11/28/2012 7H15

[OUTAGE REPORT] 11/28/2012 7h15

***Update*** 11/28/2012 7h15AM

-- Kitchener Outage fixed.
-- Still having DHCP issues in London(York) & Ottawa(St-Laurent)

We are aware & working to get things back up as soon as possible. We thank you for your patience.

While we are aware of an issue in these areas, DHCP problems do not always affect everyone at the same time and Rogers will often treat the issues individually so please still contact us to open a ticket if you believe you are being affected: »TekSavvy Direct

Regards,
Martin


creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable

Re: [Cable] [OUTAGE REPORT] 11/27/2012 14h40

At home now and noticed this in my modem logs:

Tue Nov 27 21:03:24 2012 Critical (3) Resetting the cable modem due to docsDevResetNow
Tue Nov 27 21:05:00 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...


I have a WAN IP but it appears nothing is routeable.


TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON
reply to TSI Outages

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H05

Bumping due to update

oxfordwhite

join:2008-01-28
Kitchener, ON
Any more updates?


TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
Hello,

We have an update, Rogers replaced the line card on the router but the service is still down and they still cannot provide us with an ETA. I apologize for any inconvenience.

Regards

Jennipher
--
TSI Duty Mgr
Operations Manager on Duty

steve_9364

join:2011-11-19
reply to TSI Outages

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H25

It is back up at my house. I am near Sunrise Center in Kitchener.


Taylortbb
Premium
join:2007-02-18
Kitchener, ON
reply to TSI Outages
Back up for me too in downtown Kitchener.
--
Taylor Byrnes


TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
Glad to hear people are getting back online! Just waiting on the official word that we are in the clear!

Thanks everyone!

Jennipher
--
TSI Duty Mgr
Operations Manager on Duty


GojuKid

join:2001-01-28
Kitchener, ON
Back up here too... south east Kitchener.


Nagilum
Premium
join:2012-08-15
Kitchener, ON
reply to TSI Outages
Back up in West Kitchener.

Vinh

join:2010-05-06
Mississauga, ON
Having an outage problem here in Mississauga.

don_quixote

join:2008-04-17
Toronto, ON
reply to TSI Outages

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Down in Ottawa as of this morning.


creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
reply to TSI Outages
Back up as well this morning, SE Kitchener.


Cadi

@bell.ca
reply to TSI Duty Mgr

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H25

No service in Ajax as of 8:30

phippsju

join:2012-11-28
reply to TSI Outages

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

I am in the Kitchener centre area (Highland & Westmount).

We went down yesterday at approximately 2:30pm. It came back online sometime throughout the night, and we were up temporarily this morning until approximately 8:45am, and are now down again.


natennan

@bell.ca
Cable out in Newcastle Ontario as of 9 am. No treehouse for the kids


Jake

@teksavvy.com
reply to Cadi

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H25

Back up in west-central Waterloo this am. Was fast at first, then slowed to a crawl. Rebooted router and modem and seems much better. Thanks for getting us back online!


GoodOlTeks

@londonlife.com
reply to natennan

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Would be nice to see an email about the outage instead of me having to look online.....

I think that is the 3rd or 4th outage for London this year.


Protonix

@rogers.com
reply to natennan
Also, Bradford Ontario is Experiencing The Outage


ghast

@rogers.com
reply to natennan
Cable back in Newmarket, Ontario and Bradford, Ontario


Toadster

@opera-mini.net
reply to TSI Outages

Re: [Cable] [OUTAGE REPORT] 11/28/2012

Still down in Ottawa, Lavergne St. As of 12:08... Frustrating... Stuff to get done.

paul_ottawa

join:2012-11-10
Ottawa
reply to TSI Outages

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Hope this is updated soon - my install is tomorrow and I'm the St. Laurent POI


TSILiz
Premium
join:2012-08-20
kudos:6
reply to Toadster

Re: [Cable] [OUTAGE REPORT] 11/28/2012

said by Toadster :

Still down in Ottawa, Lavergne St. As of 12:08... Frustrating... Stuff to get done.

Hi There,

If you haven't reached out to us via phone or direct forum please do so.

buzzlondon

join:2012-11-29

1 edit
Internet has been down in London near university since Tuesday evening. I called 2 times with no ETA for fixing problem. I just called again and waited almost 40 minutes before speaking with someone.
They asked to open a ticket... I was surprised given that the first 2 people I spoke with never suggested that.
As it turns out at some point between 7pm last night and a few minutes ago, the DHCP issue was resolved and there was a hardware issue on my end that was preventing the router to be updated properly.
First of all, thank you Teksavvy tech support person for your help. However, opening up a ticket should have been suggested by the first 2 support technicians and waiting almost 40 minutes on hold before speaking with someone is not acceptable.

bdoyledimou

join:2002-08-20
Markham, ON
reply to TSI Outages

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

DSL is down (at least for a friend of mine) in Hamilton --

daestwen

join:2012-11-29
North York, ON
reply to TSI Outages
Cable is down in North York... Called the phone line and was on hold for half an hour before giving up... :/


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to buzzlondon

Re: [Cable] [OUTAGE REPORT] 11/28/2012

Have you gotten a ticket opened for this?
If so, can you please send me your details via PM TSI Martin See Profile or post in the »TekSavvy Direct forum.

Regards,
Martin
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