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Toadster

@opera-mini.net
reply to TSI Outages

Re: [Cable] [OUTAGE REPORT] 11/28/2012

Still down in Ottawa, Lavergne St. As of 12:08... Frustrating... Stuff to get done.

paul_ottawa

join:2012-11-10
Ottawa
reply to TSI Outages

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Hope this is updated soon - my install is tomorrow and I'm the St. Laurent POI


TSILiz
Premium
join:2012-08-20
kudos:6
reply to Toadster

Re: [Cable] [OUTAGE REPORT] 11/28/2012

said by Toadster :

Still down in Ottawa, Lavergne St. As of 12:08... Frustrating... Stuff to get done.

Hi There,

If you haven't reached out to us via phone or direct forum please do so.

buzzlondon

join:2012-11-29

1 edit
Internet has been down in London near university since Tuesday evening. I called 2 times with no ETA for fixing problem. I just called again and waited almost 40 minutes before speaking with someone.
They asked to open a ticket... I was surprised given that the first 2 people I spoke with never suggested that.
As it turns out at some point between 7pm last night and a few minutes ago, the DHCP issue was resolved and there was a hardware issue on my end that was preventing the router to be updated properly.
First of all, thank you Teksavvy tech support person for your help. However, opening up a ticket should have been suggested by the first 2 support technicians and waiting almost 40 minutes on hold before speaking with someone is not acceptable.

bdoyledimou

join:2002-08-20
Markham, ON
reply to TSI Outages

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

DSL is down (at least for a friend of mine) in Hamilton --

daestwen

join:2012-11-29
North York, ON
reply to TSI Outages
Cable is down in North York... Called the phone line and was on hold for half an hour before giving up... :/


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to buzzlondon

Re: [Cable] [OUTAGE REPORT] 11/28/2012

Have you gotten a ticket opened for this?
If so, can you please send me your details via PM TSI Martin See Profile or post in the »TekSavvy Direct forum.

Regards,
Martin
Expand your moderator at work