Topic '[Cable] [OUTAGE REPORT] 11/28/2012 7H15' in forum 'TekSavvy' - dslreports.com

Re: [Cable] [OUTAGE REPORT] 11/28/2012

Thu, 29 Nov 2012 12:16:12 EDT

TSI Martin posted : Have you gotten a ticket opened for this?
If so, can you please send me your details via PM TSI Martin or post in the »TekSavvy Direct forum.

Regards,
Martin

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Thu, 29 Nov 2012 12:13:12 EDT

daestwen posted : Cable is down in North York... Called the phone line and was on hold for half an hour before giving up... :/

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Thu, 29 Nov 2012 12:02:08 EDT

bdoyledimou posted : DSL is down (at least for a friend of mine) in Hamilton --

Re: [Cable] [OUTAGE REPORT] 11/28/2012

Thu, 29 Nov 2012 11:56:13 EDT

buzzlondon posted : Internet has been down in London near university since Tuesday evening. I called 2 times with no ETA for fixing problem. I just called again and waited almost 40 minutes before speaking with someone.
They asked to open a ticket... I was surprised given that the first 2 people I spoke with never suggested that.
As it turns out at some point between 7pm last night and a few minutes ago, the DHCP issue was resolved and there was a hardware issue on my end that was preventing the router to be updated properly.
First of all, thank you Teksavvy tech support person for your help. However, opening up a ticket should have been suggested by the first 2 support technicians and waiting almost 40 minutes on hold before speaking with someone is not acceptable.

Re: [Cable] [OUTAGE REPORT] 11/28/2012

Wed, 28 Nov 2012 12:38:42 EDT

TSIElizabeth posted :

said by Toadster :

Still down in Ottawa, Lavergne St. As of 12:08... Frustrating... Stuff to get done.

Hi There,

If you haven't reached out to us via phone or direct forum please do so.

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Wed, 28 Nov 2012 12:27:35 EDT

paul_ottawa posted : Hope this is updated soon - my install is tomorrow and I'm the St. Laurent POI

Re: [Cable] [OUTAGE REPORT] 11/28/2012

Wed, 28 Nov 2012 12:26:27 EDT

anon posted : Still down in Ottawa, Lavergne St. As of 12:08... Frustrating... Stuff to get done.

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Wed, 28 Nov 2012 10:02:52 EDT

anon posted : Cable back in Newmarket, Ontario and Bradford, Ontario :D

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Wed, 28 Nov 2012 10:02:48 EDT

anon posted : Also, Bradford Ontario is Experiencing The Outage

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Wed, 28 Nov 2012 10:02:31 EDT

anon posted : Would be nice to see an email about the outage instead of me having to look online.....

I think that is the 3rd or 4th outage for London this year.

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H25

Wed, 28 Nov 2012 10:01:49 EDT

anon posted : Back up in west-central Waterloo this am. Was fast at first, then slowed to a crawl. Rebooted router and modem and seems much better. Thanks for getting us back online!

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Wed, 28 Nov 2012 09:31:13 EDT

anon posted : Cable out in Newcastle Ontario as of 9 am. No treehouse for the kids :(

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Wed, 28 Nov 2012 09:21:41 EDT

phippsju posted : I am in the Kitchener centre area (Highland & Westmount).

We went down yesterday at approximately 2:30pm. It came back online sometime throughout the night, and we were up temporarily this morning until approximately 8:45am, and are now down again.

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H25

Wed, 28 Nov 2012 09:11:07 EDT

anon posted : No service in Ajax as of 8:30

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Wed, 28 Nov 2012 08:22:35 EDT

c2roth posted : Back up as well this morning, SE Kitchener.

Re: [Cable] [OUTAGE REPORT] 11/28/2012 7H15

Wed, 28 Nov 2012 07:59:28 EDT

don_quixote posted : Down in Ottawa as of this morning.

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H25

Wed, 28 Nov 2012 02:15:02 EDT

Vinh posted : Having an outage problem here in Mississauga.

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H25

Tue, 27 Nov 2012 23:48:49 EDT

Nagilum posted : Back up in West Kitchener.

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H25

Tue, 27 Nov 2012 23:48:01 EDT

GojuKid posted : Back up here too... south east Kitchener.

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H25

Tue, 27 Nov 2012 23:46:18 EDT

TSI Duty Mgr posted : Glad to hear people are getting back online! Just waiting on the official word that we are in the clear!

Thanks everyone!

Jennipher
--
TSI Duty Mgr
Operations Manager on Duty

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H25

Tue, 27 Nov 2012 23:35:45 EDT

Taylortbb posted : Back up for me too in downtown Kitchener.
--
Taylor Byrnes

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H25

Tue, 27 Nov 2012 23:29:20 EDT

steve_9364 posted : It is back up at my house. I am near Sunrise Center in Kitchener.

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H05

Tue, 27 Nov 2012 23:05:43 EDT

TSI Duty Mgr posted : Hello,

We have an update, Rogers replaced the line card on the router but the service is still down and they still cannot provide us with an ETA. I apologize for any inconvenience.

Regards

Jennipher
--
TSI Duty Mgr
Operations Manager on Duty

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H05

Tue, 27 Nov 2012 22:50:25 EDT

oxfordwhite posted : Any more updates?

Re: [Cable] [OUTAGE REPORT] 11/27/2012 18H05

Tue, 27 Nov 2012 18:06:02 EDT

TSI Outages posted : Bumping due to update

Re: [Cable] [OUTAGE REPORT] 11/27/2012 14h40

Tue, 27 Nov 2012 16:39:53 EDT

c2roth posted : At home now and noticed this in my modem logs:


 Tue Nov 27 21:03:24 2012  	 Critical (3) 	 Resetting the cable modem due to docsDevResetNow 
 Tue Nov 27 21:05:00 2012  	 Critical (3) 	 Received Response to Broadcast Maintenance Request, But no Un...

I have a WAN IP but it appears nothing is routeable.

[Cable] [OUTAGE REPORT] 11/28/2012 7H15

Tue, 27 Nov 2012 14:41:29 EDT

TSI Outages posted : [OUTAGE REPORT] 11/28/2012 7h15

***Update*** 11/28/2012 7h15AM

-- Kitchener Outage fixed.
-- Still having DHCP issues in London(York) & Ottawa(St-Laurent)

We are aware & working to get things back up as soon as possible. We thank you for your patience.

While we are aware of an issue in these areas, DHCP problems do not always affect everyone at the same time and Rogers will often treat the issues individually so please still contact us to open a ticket if you believe you are being affected: »TekSavvy Direct

Regards,
Martin