PX EliezerPremium
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Hutt River
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1 edit | reply to horacebork
Re: voip is digital - why use an ata? said by horacebork:anyone else have an opinion about Panasonic KX-TGP500?
I have a closely related Panasonic which is discussed in this thread. I like it a great deal. We use it at my office. That purchase was a special deal that AFAIK is not available any more.
»Panasonic KX-TGP551T04 |
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| reply to horacebork
said by horacebork:anyone else have an opinion about Panasonic KX-TGP500?
i cannot even find the product on panasonic's website.
It certainly is on their website.
»www.panasonic.com/business/psna/···500.aspx
And it's sold by Amazon AND by well-known folks like VoipSupply.
»www.voipsupply.com/panasonic-kx-tgp500
Also e4Voip:
»8774e4voip.com/panasonic-kx-tgp500
These are well-known sellers of VoIP equipment.
Please understand, someone like Newegg is [not] the place for VoIP equipment. |
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garys_2kPremium
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Farmington, MI Reviews:
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2 edits | reply to horacebork
said by horacebork:said by n1zuk:Sound is analog. There is no such thing as "digital sound"....
ok ok. not *that* wet behind my ears.. i suppose what i'm asking is more along the lines of: which kind of phone should i be using with my digital voip service? the ones that you plug in a cat5 or rj45 line? maybe i'm making an assumption here: aren't there some voip adapters that have cat5 *out* to the phone? No, IP phones plug directly into your router and each is setup directly to your provider(s). Any phone-to-phone handoff or call sharing takes place via settings with the provider.
(Edit: You can have your own pbx on site, like Asterisk, and take care of this call handling and routing yourself. In this case your provider simply is an incoming and/or outbound "route").
That is one point of simplicity with a single line analog setup with an ATA: You can transfer a call from phone to phone using conventional "hold" on phone 1 and just picking up phone 2. You can share a conversation just by picking up the second phone while a conversation is going on via phone 1. |
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rblizz
join:2001-12-16
North Richland Hills, TX Reviews:
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 ·Charter
| reply to PX Eliezer
said by PX Eliezer:DTMF talk-off issues predate VoIP.
Bell Labs was concerned about this decades ago, and many companies since then....
Female voices are more likely to trigger. And, the change in a woman's when she gets pregnant can trigger this in certain systems. My brother was working with a tech where this problem suddenly cropped up. He asked, "this is going to sound strange, but are you pregnant?" "Yep." I would have never had the guts to ask. (I hadn't heard the term "DTMF talk-off" but I'm aware of the issue.) |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 | Amazing.
Here's a recent study.
Pregnancy and voice: changes during the third trimester.
»www.ncbi.nlm.nih.gov/pubmed/22578433 |
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garys_2kPremium
join:2004-05-07
Farmington, MI | The stuff I learn here... !  |
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| reply to PX Eliezer
dang! honest i looked. =(
.. by *third parties* on the amazon site - not exactly the same buying experience.
ah, now, this is more like what i am very thankful for: endorsements of online vendors, which i haven't heard of before.
said by PX Eliezer:Please understand, someone like Newegg is [not] the place for VoIP equipment.
hmm.. thanks for the info. not sure how i woulda figured that out without your valuable input.
thanks px eliezer
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Dan_voip
join:2007-01-03
Saint-Hubert, QC
kudos:3 Reviews:
 ·TekSavvy DSL
| reply to horacebork
In your case an IP phone it's a better choice since you don't want to keep using your phone.
Panasonic KX-TGP551T04 recommended by PX it's a very good choice, another good one discussed on this forum it's Gigaset C610A IP. |
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| said by Dan_voip:Panasonic KX-TGP551T04 recommended by PX
thanks for the info. looked at it, but the base unit is *corded*. a bit surprising these days. the KS-TGP500 is just about the same thing except all handsets are identical and just communicate with the 'adapter' box.
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".. the sofa has just vanished." ".. well, that's one mystery less." |
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| reply to horacebork
said by horacebork:ah, now, this is more like what i am very thankful for: endorsements of online vendors, which i haven't heard of before. I'm not sure it matters where you place your order. I bought my base unit and extension from different vendors on Amazon. They both left the same facility in Austin TX on the same day within an hour of each other and travelled via different carriers arriving at their destination within an hour of each other. My point is that most vendors do not hold stock these days and yours will probably be dispatched from Austin no matter which vendor you buy from.
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DPC3825 (bridged mode) - WRT610N + Tomato - Panasonic KX-TGP500 - Asterisk 1.8.11.0 with Asterisk GUI on Virtual Server
Anveo - FreePhoneLine - Voxbeam - Numbergroup - Callcentric - VoIP.MS - Localphone - UKDDI |
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| reply to horacebork
said by horacebork:said by Dan_voip:Panasonic KX-TGP551T04 recommended by PX
thanks for the info. looked at it, but the base unit is *corded*. a bit surprising these days. the KS-TGP500 is just about the same thing except all handsets are identical and just communicate with the 'adapter' box. All depends, I [wanted] a corded base. More useful for a receptionist's desk, easier to hold, easier to push buttons for telephone banking etc....
Anyway, the [500] is only handsets, and the [550/551] has the corded base.... |
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| I use a Linksys ATA, and just weeks ago I bought a used Aastra IP phone. The sound quality is better on the IP phone. One feature I do miss is having the ability to have another person at my residence join in a conversation simply by picking up another phone extension. I missed picking up calls on any extension, but I just created a subaccount on voip.ms for the ATA and set up a ring group to ring the IP phone and ATA together. |
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2 edits | reply to grand total
said by grand total:I'm not sure it matters where you place your order. I bought my base unit and extension from different vendors on Amazon. ... My point is that most vendors do not hold stock these days and yours will probably be dispatched from Austin no matter which vendor you buy from.
understood. however, different vendors handle sales very differently. amazon is just terrific with their return policy. they provide prepaid return labels and are very lenient about packaging (although i always include all packaging with a return).
i also value timeliness and professionalism. amazon is top flight on both. i don't pretend that amazon doesn't have it's problems. i just like to know and trust who my money is going to. amazon is pretty solid. their third-party vendors have not always proven to be so.
case in point: 8774e4voip.com (.e4) does not issue refunds of any kind. voipsupply.com will issue a refund minus a '10% - 20%' restocking fee. both of these are outmoded business policies.
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".. the sofa has just vanished." ".. well, that's one mystery less." |
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| reply to leokam
that *is* interesting about using your linksys ata and an aastra ip phone. unexpected.
is this only a problem with mixing the two types of phones together? if i use, say, the panasonic kx-tgp* phones where there is a single base unit and handset extensions, would another extension be able to 'pick up' and join the convo? to join a convo might be more than just pressing the speak button because apparently the tgp* series allows multiple simultaneous calls from different extensions.
conversely if using an ata adapter, would the attached phones be able to join the convo?
i am guessing both will allow joining a convo. and that leokam's issue was symptomatic of mixing the two types of phones together.
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| said by horacebork:if i use, say, the panasonic kx-tgp* phones where there is a single base unit and handset extensions, would another extension be able to 'pick up' and join the convo?
Yes, you have to use the [Line] function, then select the desired line (the one that would say "in use") to join in. |
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| reply to horacebork
said by horacebork:case in point: 8774e4voip.com (.e4) does not issue refunds of any kind.
voipsupply.com will issue a refund minus a '10% - 20%' restocking fee.
both of these are outmoded business policies.
Outmoded compared to what? These are often smaller companies who could be driven out of business by abusive customers. They can't be held to the same standard as Amazon itself, or LL Bean.
It's pretty standard, actually:
TelephonyDepot, another good vendor, requests that you try to work with the manufacturer first. And returns otherwise are subject to 15 percent restocking fee.
»www.telephonydepot.com/RMA-Form
You said you like Newegg, but they have the same 15 percent restocking fee.
»www.newegg.com/HelpInfo/FAQDetai···Module=6
TigerDirect wants customers to work with the manufacturer first, and many of their returns have a 25 percent restock fee.
»www.tigerdirect.com/sectors/help/return.asp
Fry's charges 15 percent restocking fee for lots of stuff:
[Unless defective, a 15% restocking fee will be charged for all returned opened GPS/Navigation units, network-attached storage, projectors, cameras, camcorders, notebooks, netbooks, tablets and iPads, desktops, monitors, MP3 players and iPods, and Apple TVs.] |
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1 edit | we are pretty far adrift of the topic. it is one that deserves more discussion than this topic should bear. if there is enough traffic to bear on this topic, perhaps we could start another one in a more appropriate forum?
compared to modern business practices of taking anything back for a refund. and this is not just large vendors that operate in this manner. i do this with my customers, and i run a shop of 2 people. i also know other small vendors that operate the same way and i do business with them regularly.
i can spot a lemon customer a mile away and will do business with them until they turn into the lemon i know they are. i'll do what is right to resolve the basic problem. from there on i execute my 'reserve' on the right to refuse service to any customer.
*my opinion* is that small vendors have been to too many economics and accounting seminars telling them that products being sent back are more expensive than products being sold and they buy into that business model. *my opinion* is that there is no economic or accounting technique that can measure how customer satisfaction affects your bottom line.
said by PX Eliezer:These are often smaller companies who could be driven out of business by abusive customers. They can't be held to the same standard as Amazon itself, or LL Bean.
not sure i totally agree with this stance. manufacturers set return policies. some vendors (myself included) refuse to do business with certain manufacturers based on their policies.
given manufacturer 'a' with a liberal return policy and two vendors selling products from manufacturer 'a'. vendor 'x' could offer unqualified full refunds and vendor 'y' offer none based on their *own* policies, not the manufacturer's stated one.
never said any such thing. please reread my post and indicate where i qualify newegg in any way.
all in all, i get to make the choices, so i choose my vendors as carefully as possible. when i'm spending $5 or $10, i may cast caution to the wind. when i'm spending $200, i'm just a bit more cautious about vendors that avert their glance after a purchase.
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".. the sofa has just vanished." ".. well, that's one mystery less." |
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| reply to horacebork
going with the pana kx-tgp500 i have purchased the panasonic kx-tgp500b04. seems to me that the quality vs price is relatively good vs ata and new dect 6 phones. it's a bit more 'spensive, but sound quality (according to reports here and elsewhere) is superior to ata. hoping that the equipment will last.
ordered it from 'telco depot' - a decent third party vendor with amazon. they have a reasonable return/exchange policy. unless something is drastically bogus about this unit or the setup, i don't anticipate having to return/exchange.
i'll keep this thread posted on the process. equipment set to arrive by mid next week.
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".. the sofa has just vanished." ".. well, that's one mystery less." |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 | You are correct, TelcoDepot seems to have a very good policy on returns.
I hope that the Panasonic will work well for you. |
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| thanks. will keep you posted. |
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