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Comcast XFINITY → [Signals] New Modem - Arris TM722G/CT

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« [Connectivity] "The connection was reset" error • can not pull up modem dianostic page »

plencnerb
Premium Member
join:2000-09-25
53403-1242

plencnerb

Premium Member

2012-Nov-27 4:53 pm

[Signals] New Modem - Arris TM722G/CT

Everyone,

Went down to the local Comcast office today, as I had to swap out one of my Cable TV Boxes. The issue was none of the remotes worked on it (it would not change channels anymore). The old box was a DCT6200/2005. Had no issues swapping that out, and I was impressed with what the new box looked like. It so much smaller and thinner! They gave me a Pace RNG110 RF. I asked if I would be able to swap out my other 2 STB's, and they said not a problem. Just bring them down and they would exchange them for me.

I then asked about swapping out my existing eMTA (Arris, Model #TM402P/110) for a D3 version.

They said "No problem Sir!", and came up to the counter with an Arris TM722G/CT.

I took everything home, swapped everything out, used the online activation, and was up in less then 5 minutes!

So, I'm posting screen shots from the Modem Status Pages. Since this is my first D3 modem, I wanted to check to make sure everything looks good.

I do want to point out that on the modem itself, all of the lights are Green and solid, except one is orange, and flashing. The one that is flashing and Orange is labeled as "Online". Not sure what that means, as I don't have a manual. All I got was the modem itself shrink wrapped. (No power cord, no media, etc).

My "Internet Package" is "Performance w/powerboost".

I just ran a Speed Test from Speedtest.net, and my results are below.

11/27/2012 @ 3:39 PM
Download: 25.48 Mbps
Upload: 4.449 Mbps

So, as far as speed goes, things are where they should be compared to my previous speed tests. However, I'm clueless as far as the number of Downstream and Upstream channels I'm suppose to have, and if they numbers are within range.

If anyone needs more information, feel free to ask and I'll provide it.

Thanks!

--Brian

actions · 2012-Nov-27 4:53 pm ·

Devious
Premium Member
join:2002-08-22
Seattle, WA

Devious

Premium Member

2012-Nov-27 5:02 pm

I hope the pace box works out for you as every one of them I had was junk.

X1 is a Pace.

actions · 2012-Nov-27 5:02 pm ·

plencnerb
Premium Member
join:2000-09-25
53403-1242

plencnerb

Premium Member

2012-Nov-27 5:12 pm

said by Devious:

I hope the pace box works out for you as every one of them I had was junk.

X1 is a Pace.

So far, things are working the way they should be. Don't know about Caller ID on the TV's yet (have not tried it), but outside of that, picture comes on, and I get all the stations that we are suppose to.

--Brian

actions · 2012-Nov-27 5:12 pm ·

EG
The wings of love
Premium Member
join:2006-11-18
Union, NJ

1 recommendation

EG to plencnerb

Premium Member

2012-Nov-27 5:42 pm

to plencnerb

said by plencnerb:

So, I'm posting screen shots from the Modem Status Pages. Since this is my first D3 modem, I wanted to check to make sure everything looks good.

However, I'm clueless as far as the number of Downstream and Upstream channels I'm suppose to have, and if they numbers are within range.

If anyone needs more information, feel free to ask and I'll provide it.

Seems you've left out the signal stats themselves.

actions · 2012-Nov-27 5:42 pm ·

plencnerb
Premium Member
join:2000-09-25
53403-1242

plencnerb

Premium Member

2012-Nov-27 6:07 pm

said by EG:

Seems you've left out the signal stats themselves.

Yeah not sure what happened. I had 5 pictures that I wanted to upload, and I had issues with the last one, so maybe that is why it did not post.

It is now attached to this post.

Sorry about that!

--Brian

actions · 2012-Nov-27 6:07 pm ·

EG
The wings of love
Premium Member
join:2006-11-18
Union, NJ

EG to plencnerb

Premium Member

2012-Nov-27 6:27 pm

to plencnerb

Looks o/k other than the downstream power being a tad high but if you are not having any issues then don't sweat it.

actions · 2012-Nov-27 6:27 pm ·

plencnerb
Premium Member
join:2000-09-25
53403-1242

plencnerb

Premium Member

2012-Nov-27 7:15 pm

said by EG:

Looks o/k other than the downstream power being a tad high but if you are not having any issues then don't sweat it.

So far, things are running without problems. Outside of doing a single speed test, I have not done any other tests to see if things are just as good as they were with my last modem.

The only question I do have has to do with the actual lights on the modem itself.

Below is the current state of each light, and what color it is

Label--->Light State----->Light Color

Power--->Solid----->Green
DS--->Solid----->Green
US--->Solid----->Green
Online--->Solid----->Green
Link--->Blinking----->Orange
Tel 1--->Solid----->Green
Tel 2--->Off----->Off
Battery--->Solid----->Green

I know why "Tel 2" is off, as I only have one phone line / number in my home.

I just want to make sure that the Link Light blinking and being Orange is normal.

I did find the manual, and it says this about that indicator light

Yellow = USB 1.x or 10/100 BaseT Ethernet connected
Green = USB 2.0 or 1000 BaseT Ethernet connected
Off = Computer not connected
Flash = Computer Activity

Maybe it is "yellow", but it looks "Orange" or "Amber" to me. Which, is why I'm asking. If it really is "Yellow" then all appears to be good then, as I know it is connected to my Smoothwall express box, which has two 10/100 MB NIC's in it.
However, if it really is "Orange", and its not suppose to be, then I may have an issue!

--Brian

actions · 2012-Nov-27 7:15 pm ·

joako
Premium Member
join:2000-09-07
/dev/null

joako

Premium Member

2012-Nov-27 7:43 pm

Pretty sure the link light is for the ethernet... should turn off if unplugged. It will probably turn green if you hook up a gigabit device.

actions · 2012-Nov-27 7:43 pm ·

plencnerb
Premium Member
join:2000-09-25
53403-1242

plencnerb

Premium Member

2012-Nov-27 8:53 pm

Right, that is what I figured it to be.

I just wanted to double check the color. As I said, it looks Orange to me. However, the manual says it should be Yellow.

If it really is a Yellow light, then all is good.

--Brian

actions · 2012-Nov-27 8:53 pm ·

NetFixer
From My Cold Dead Hands
Premium Member
join:2004-06-24
The Boro

Netgear CM500
Pace 5268AC
TRENDnet TEW-829DRU

NetFixer

Premium Member

2012-Nov-27 11:31 pm

said by plencnerb:

Amber, Orange, Yellow... All three color names seem to be used interchangeably by LED vendors. Possibly Arris (or their Chinese equipment supplier) changed LED vendors after the manual was published (or perhaps the manual's author was color blind).

actions · 2012-Nov-27 11:31 pm ·

plencnerb
Premium Member
join:2000-09-25
53403-1242

plencnerb

Premium Member

2012-Nov-27 11:35 pm

said by NetFixer:

Or perhaps I'm color blind and I don't even know it!

LOL!

actions · 2012-Nov-27 11:35 pm ·

owlyn
MVM
join:2004-06-05
Newtown, PA

owlyn

MVM

2012-Nov-28 6:44 am

Your lights are correct.

actions · 2012-Nov-28 6:44 am ·

plencnerb
Premium Member
join:2000-09-25
53403-1242

plencnerb

Premium Member

2012-Nov-28 8:36 am

Thanks for all the replies and confirmations that all is good!

--Brian

actions · 2012-Nov-28 8:36 am ·

NetDog
Premium Member
join:2002-03-04
Hollywood, FL

1 recommendation

NetDog

Premium Member

2012-Nov-30 12:54 pm

said by plencnerb:

Thanks for all the replies and confirmations that all is good!

--Brian

Dude your in a IPv6 enabled area.. you need to get you v6 on

actions · 2012-Nov-30 12:54 pm ·

plencnerb
Premium Member
join:2000-09-25
53403-1242

plencnerb

Premium Member

2012-Nov-30 3:44 pm

That I do!

I did notice the section of the last picture called "DHCP Attempts to obtain CM IP Address:". Below it lists IPv4 Attempt(s) and IPV6 Attempt(s). I figured if my area was ready for IPv6, those numbers would update.

Right now, my router is a Dell desktop running Smoothwall Express 3.x. As far as I know, it does not support IPv6 directly.

What I may do at some point is test IPv6 by using my Windows 7 desktop connected directly to my Cable Modem, and see what I get. Once I know that is working, I'll move forward with getting my router configured for it, whatever that may involve.

--Brian

actions · 2012-Nov-30 3:44 pm ·

NetDog
Premium Member
join:2002-03-04
Hollywood, FL

NetDog

Premium Member

2012-Nov-30 4:06 pm

said by plencnerb:

As a side note this is only for the cable modem management side of the cable modem or what we call the DOCSIS side. it doesnt do anything for the CPE side.

said by plencnerb:

What I may do at some point is test IPv6 by using my Windows 7 desktop connected directly to my Cable Modem, and see what I get. Once I know that is working, I'll move forward with getting my router configured for it, whatever that may involve.

I would do that as well, hook up your Windows 7 PC and make sure you get a IPv6 address. Then you know your area CMTS is good to go, put your router in place..

actions · 2012-Nov-30 4:06 pm ·

EG
The wings of love
Premium Member
join:2006-11-18
Union, NJ

EG to plencnerb

Premium Member

2012-Nov-30 4:15 pm

to plencnerb

Wrong thread, sorry.

actions · 2012-Nov-30 4:15 pm ·

NetFixer
From My Cold Dead Hands
Premium Member
join:2004-06-24
The Boro

Netgear CM500
Pace 5268AC
TRENDnet TEW-829DRU

NetFixer to plencnerb

Premium Member

2012-Nov-30 4:24 pm

to plencnerb

said by plencnerb:

You don't necessarily need to wait for the CMTS side of your modem to use IPv6. My SB6121 is still using IPv4 on the cable side, but I nonetheless have full native IPv4/IPv6 connectivity.

C:\>ipconfig
 
Windows IP Configuration
 
Ethernet adapter Local Area Connection 2:
 
        Connection-specific DNS Suffix  . : dcs-net
        IP Address. . . . . . . . . . . . : 192.168.9.100
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        IP Address. . . . . . . . . . . . : 2601:5:c80:91:493d:2c4:6e8d:1572
        IP Address. . . . . . . . . . . . : 2601:5:c80:91:e291:f5ff:fe95:b69d
        IP Address. . . . . . . . . . . . : fe80::e291:f5ff:fe95:b69d%26
        Default Gateway . . . . . . . . . : 192.168.9.254
                                            fe80::1e7e:e5ff:fe4c:e6ff%26
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
        Connection-specific DNS Suffix  . :
        IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
        Default Gateway . . . . . . . . . :
 
Tunnel adapter Automatic Tunneling Pseudo-Interface:
 
        Connection-specific DNS Suffix  . : dcs-net
        IP Address. . . . . . . . . . . . : fe80::5efe:192.168.9.100%2
        Default Gateway . . . . . . . . . :
 
C:\>netsh int ipv6 show addr
Querying active state...
 
Interface 26: Local Area Connection 2
 
Addr Type  DAD State  Valid Life   Pref. Life   Address
---------  ---------- ------------ ------------ -----------------------------
Temporary  Preferred    3d9h28m11s      8h12m8s 2601:5:c80:91:493d:2c4:6e8d:1572
Public     Preferred    3d9h28m11s   3d9h28m11s 2601:5:c80:91:e291:f5ff:fe95:b69d
Link       Preferred      infinite     infinite fe80::e291:f5ff:fe95:b69d
 
Interface 5: Teredo Tunneling Pseudo-Interface
 
Addr Type  DAD State  Valid Life   Pref. Life   Address
---------  ---------- ------------ ------------ -----------------------------
Link       Preferred      infinite     infinite fe80::ffff:ffff:fffd
 
Interface 2: Automatic Tunneling Pseudo-Interface
 
Addr Type  DAD State  Valid Life   Pref. Life   Address
---------  ---------- ------------ ------------ -----------------------------
Link       Preferred      infinite     infinite fe80::5efe:192.168.9.100
 
Interface 1: Loopback Pseudo-Interface
 
Addr Type  DAD State  Valid Life   Pref. Life   Address
---------  ---------- ------------ ------------ -----------------------------
Loopback   Preferred      infinite     infinite ::1
Link       Preferred      infinite     infinite fe80::1
 
C:\>ping www.comcast.net
 
Pinging a1526.dscg.akamai.net [2001:559:0:5d::1743:3d3b] with 32 bytes of data:
 
Reply from 2001:559:0:5d::1743:3d3b: time=40ms
Reply from 2001:559:0:5d::1743:3d3b: time=31ms
Reply from 2001:559:0:5d::1743:3d3b: time=32ms
Reply from 2001:559:0:5d::1743:3d3b: time=30ms
 
Ping statistics for 2001:559:0:5d::1743:3d3b:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 30ms, Maximum = 40ms, Average = 33ms
 
C:\>ping -4 www.comcast.net
 
Pinging a1526.dscg.akamai.net [184.84.220.27] with 32 bytes of data:
 
Reply from 184.84.220.27: bytes=32 time=19ms TTL=58
Reply from 184.84.220.27: bytes=32 time=19ms TTL=58
Reply from 184.84.220.27: bytes=32 time=19ms TTL=58
Reply from 184.84.220.27: bytes=32 time=19ms TTL=58
 
Ping statistics for 184.84.220.27:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 19ms, Average = 19ms

actions · 2012-Nov-30 4:24 pm ·

pflog
Bueller? Bueller?
MVM
join:2001-09-01
El Dorado Hills, CA

pflog

MVM

2012-Nov-30 4:27 pm

The CMTS must be configured for IPv6 though of course

actions · 2012-Nov-30 4:27 pm ·

EG
The wings of love
Premium Member
join:2006-11-18
Union, NJ

Premium Member

2012-Nov-30 4:48 pm

Yep. The DOCSIS MIMO has to do their internal management IP address of the modem and has nothing to do with the CPE / LAN side of it.

actions · 2012-Nov-30 4:48 pm ·

plencnerb
Premium Member
join:2000-09-25
53403-1242

4 edits

plencnerb to NetDog

Premium Member

2012-Nov-30 7:28 pm

to NetDog

Network adapter settings

said by NetDog:

I would do that as well, hook up your Windows 7 PC and make sure you get a IPv6 address. Then you know your area CMTS is good to go, put your router in place..

Well, I went ahead and did that. From what I can tell, things are working the way they should be, and I have IPv6! :)

I powered off my desktop, and unplugged it from my switch. I then reset my cable modem with the little pin button on the back.

Once the cable modem was back up, I plugged my desktop directly into it, and powered it back on.

Upon getting into Windows 7, I did an ipconfig. That information is posted above for review.

Seeing both what appears to be a valid IPv4 and an IPv6 IP, I then go to run a test over at test-ipv6.com. Those results are posted as well.

Knowing I got 10/10, I would think life is good! :)

EDIT: I did a few more tests. I know it is WAY to early to do this, but I turned off IPv4 (unchecked the box on the network card, and disabled "Microsoft ISATAP Adapter and "Teredo Tunneling Pseudo-Interface" in device manager).

I added two new pictures. One shows an ipconfig with just an IPv6, and the other shows a ping and a tracert to google.

Outside of the following two sites, not much else worked. Which, is expected, as most places don't have things setup for only IPv6 just yet.

http://ipv6.google.com/
http://ipv6.speedtest.comcast.net/

So, as far as I can tell, I can get both IPv4 and IPv6 IP's from Comcast now.

Now, its on to my router! :) If I run into issues or questions with that, I'll start a new thread.

--Brian

actions · 2012-Nov-30 7:28 pm ·

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