| reply to dontcomplain
Re: Teksavvy is down in the north west of Waterloo, anyone else? You're assuming that getting the repair done quickly is the reason for complaining. I doubt anyone really thinks that posting a message here will get the cable spliced faster. The real purpose of venting here is giving TS a tangible reminder that customer service is crucial to customer retention. Like sending a petition to your MP may not affect the current situation you're protesting, but the annoyingness of constant letters keeps your MP on notice that someone's watching. (Maybe a bad example, since many of them don't care anyway, but you get the drift). So we're actually helping TS by sending a signal about how much we value reliable service. I for one would pay an extra $5-10/month if I knew that there was enough redundancy in the system for this kind of thing not to happen (is that enough money? Idk). As for going to another ISP... Show me one who actually has implemented such a system. I'm not paying more for crappier service, for similar downtimes, and for low caps. |
