US Cable Support > Comcast HSI > [Rant] [LONG]A Tale of Three Truck Rolls

reply to samk

Re: [Rant] [LONG]A Tale of Two Truck Rolls

reply to samk
Comcast is coming out tomorrow to replace the aerial drop.

I went and looked at the ground block. It's held in place with one screw. I didn't really look to see if they cleaned off the end of the copper wire but that's probably not that important. There is a piece of rubber at the middle of the block on my house.

BTW, they told me that any upstream reading less than 56dBmV is within spec.

Modem levels should always be below 50. If the drop is bad then your levels and issues will probably be resolved. Ask others in your neighborhod if they rehaving issues.

reply to samk
Telcodads close up picture is ppc fittings, Very important to NOT use dioelectric grease or rubber boots with them. They have o rings for moisture management and need to breath to a certain extent. Outside fittings develope a natural vacuum and if sealed to tight moisture just gets trapped and builds up over time.

Don't worry...I don't touch utility gear unless it's the NID and even then only when VZ tells me to.

reply to samk
I had a similar problem to the OP - in fact, the story is almost the same as mine. What got it fixed for me was calling each day when the packet loss was high - they could see it on their end and would schedule a truck roll. The results would be like the OPs - replace connectors, etc. One thing I did was use a program (can't remember, been years) that showed packet loss and logged it over the entire day - I would print out the results so the tech could see that it wasn't a random problem or that the speed was just a little slow.

Finally it got escalated within Comcast (not by my doing) and they scheduled a bucket-truck to replace a line on the pole. A day or two later it I saw it on the street and all was fixed.

reply to samk
Wife just called. There are two trucks outside my house.

When I called last night they offered me 1430 to 1630 and I said that I wouldn't be home until later. The CS rep then offered me 1700 to 1900 since it's better if I'm home. Now they're starting before 1300.

reply to samk
And here is a link to the Line Quality test I just ran:

»/pingtest/b886···/2966971

edit: They came early because they didn't want to work in the dark and they told my wife that there was definitely a problem with the line they replaced.

Downstream sigs are now -1dBmV across the board which is good. Upstream sigs are now 52dBmV on both channels.

reply to rody_44

reply to rody_44

reply to Cablejim1087

As you can see im not the only person that doesnt believe in using other sources to contain moisture »www.dbstalk.com/showthread.php?t=137789

So much for your theory that its very important to not use rubber boots. That video shows the boot preinstalled on the fitting. PPC must not be following your advice

reply to rody_44
Our PPC rep told us to use the boots, grease (We are on the shore), or use their Aqua Tight with the integrated boots to save a step.

Again, people that have worked for the company vs contractors overhearing things here.
--
Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.

reply to rendrenner
That isnt like a boot that was being discussed. Thats part of the fitting and a seal not a boot. The boot being discussed is a stand alone boot that goes over the entire fitting.

reply to beachintech
The seminar i went to had both contractors and comcast techs present. Not sure why the rep told you guys something different than us. But to this day comcast doesnt even stock the grease here. And hasnt stocked the boots for a good 8 to 10 years. As a contractor i pulled my supplies from the same guy as the inhouse guys.

Funny - mine did.