US Cable Support > Comcast HSI > [Rant] [LONG]A Tale of Three Truck Rolls

reply to rody_44

Re: [Rant] [LONG]A Tale of Two Truck Rolls

reply to samk

Re: [Rant] [LONG]A Tale of Three Truck Rolls

reply to rody_44

Re: [Rant] [LONG]A Tale of Two Truck Rolls

And thats all comcast techs. You all should recognize the video. Very similiar to the one shown at the seminar. Its from the manufacture . You know the ones that make the big bucks to design the actual fitting. Do any of you see anywhere where they recommend grease or boots.

Ok so comcast techs are smarter than the people that make them. Enough said. I supplied a video that directly conflicts what you guys think along with the ppc logo on it. Pretty got dam solid in my opinion. No wonder the guy needed three truck rolls.

I dont think you understood the video.

reply to rody_44
a boot is the same as using an aquaseal connector...which is opposite of what was shown in the picture with no rubber...rody, i fail to see what is so hard to understand?
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I'm better than you!

reply to rody_44

I read the PPC AquaSeal connector ads declaring you don't need to use silicone grease with them two ways:

1. you need to use the grease with other connectors

2. it's only a selling point made up by the marketing droids.
ie: »www.google.com/webhp?hl=en&tab=i···&bih=655
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one should not increase, beyond what is necessary, the number of entities required to explain anything

reply to samk

Re: [Rant] [LONG]A Tale of Three Truck Rolls

reply to samk
West Coast server:

»/r3/smokeping.···erate%21

I am beginning to notice a trend.

Midwest server:

»/r3/smokeping.···erate%21

reply to samk
The smokeping to CA1 still looks like the Loch Ness monster. My upstream power levels are still 52dBmV and my pings are still 55 and 90. Haven't heard from Executive Support since I spoke to them last week.

»/r3/smokeping.···95b3.CA1

The Kansas tests look fine. The California tests look congested during peak hours, but that might be a path issue between the California DSLR server and Comcast's network. More information is needed on that particular path as it may not be something that Comcast can fix.

Can you rerun the Line Quality tests? The last test showed packet loss on another provider's network which has been an issue for years with the LQ tests and a classic firewall response to packet flooding (cut off response to the offender).
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If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

I can buy all that. I'm just a little concerned because everything I have read indicates that my upstream power level should be 50dBmV or less and the Executive Support team member I spoke to told me that the ping response he was seeing was too high. He said it should be in the 30s and it was in the 60s.

I did just run another LQ test and here is my test history:

»/testhistory/1847622/a655c

LQ tests always look terrible for anything other than basic ping packets and if-10-12.icore1.SQN-SanJose.as6453.net (I am assuming that's a router) is always where I see the greatest packet loss. I sent an email to trouble@as6453.net and, of course, I received no response.

Update 12/5/2012: ES team was calling and wife let voicemail go without mentioning they had called. Called ES and they informed me that they wanted to send a truck out. i told them not to worry about it since my speeds seem fine. They gave me a case number and told me to call them back if I run into any other issues. Pings seem high but that doesn't really seem to affect anything.

reply to samk

(topic move) [Rant] [LONG]A Tale of Three Truck Rolls

reply to samk

Re: [Rant] [LONG]A Tale of Three Truck Rolls

reply to medbuyer

Re: [Rant] [LONG]A Tale of Two Truck Rolls