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chitown7777

join:2012-06-25
Naperville, IL

3 edits
reply to rocket4565

Re: New service, impressed.

Everything is well and good until you have to make a service call and get put on hold for an hour, then have someone answer who speaks wonky English, only for their phone system to glitch out and throw you back on hold for an hour, then have it answered again, only for them to determine that none of their remote troubleshooting efforts are working and they have to send someone to your house and they can't get anyone out there for 2 days.

WOW customer service was great when I signed up just a few months ago. In that short timeframe it has gone down the toilet.

It's nice that your TV and internet are what they promised you, but that shouldn't be considered remarkable. That really is a commodity-level internet plan (performance-wise) these days, meaning that it should be reliable and trouble free.

As for me, I'm still figuring out whether to cancel my UltraTV or cancel WOW altogether. I'm in the process of pricing out the competition, but frankly, this is like judging a porcine beauty contest.

dannyg402004

join:2012-11-09
I'm in Chicago. Had WOW for has to be about 10 years. Got mad at them a few months back with issues and bills always changing. Looking into everyone else. Plain and simple, can't and won't find prices cheaper than WOW.

baess

join:2011-01-28
reply to chitown7777
said by chitown7777:

Everything is well and good until you have to make a service call and get put on hold for an hour, then have someone answer who speaks wonky English

They speak "wonky English" in Alabama? That's the call center I usually end up with.

I haven't spoken to a rep since the phone system change. Are they now outsourcing their phone support?

hudiat

join:2011-10-13
If Alabama isn't wonky English I don't know what is.

TebTeb

join:2009-01-28
Columbus, OH
reply to dannyg402004
Amazing that you can't find anything cheaper than WOW. I just have 50Mbps internet through TW and it is about $15 cheaper than WOW after taxes and modem rental fee.

adam1991

join:2012-06-16
Columbus, OH
Reviews:
·WOW Internet and..
said by TebTeb:

Amazing that you can't find anything cheaper than WOW. I just have 50Mbps internet through TW and it is about $15 cheaper than WOW after taxes and modem rental fee.

I've done an apples to apples with TW several times over the years, and each time TW comes out decently more expensive.

They have to pay their executives somehow, I guess.

And they left a bad, bad taste in my mouth with their business practices in the past.

Do you have *only* internet with TW? Or do you also have any TV?

TebTeb

join:2009-01-28
Columbus, OH
I currently only have their "Ultimate" 50Mbps internet service. It comes out to $82.79. Though the only problem I have been having trouble with Youtube buffering, which seems like a peering/caching issue.


usa2k
Blessed
Premium,MVM
join:2003-01-26
Redford, MI
kudos:3
said by TebTeb:

I currently only have their "Ultimate" 50Mbps internet service. It comes out to $82.79. Though the only problem I have been having trouble with Youtube buffering, which seems like a peering/caching issue.

I noticed YouTube issues »Youtube Streaming Down back in this thread, but all has been good for me these days.

I've had a more satisfying experience with WOW than Comcast, even though Comcast was pretty good!
--

Jim, VoIP 12/2002, VOIPo 2/2007
FAH-Tool~Pets~Join Artist-247