said by telcodad:
An article in yesterday's Wall Street Journal on some reasons to cut the cord:
Ten Things Cable-TV Companies Won't Say
By Jonnelle Marte, The Wall Street Journal - December 2, 2012
MarketWatch's Jonnelle Marte looks at the things cable companies won't tell you, such as why rising prices are part of their heritage and good service exists but not in your area.
Thanks for the link. My experience is consistent with many of the reasons.1. "Customers are fed up with us."
I became fed up enough with the lack of effective customer service from the current owner of the local cable TV system that I stopped being a cable TV customer.2. "Good service exists...just not in your area."
I was a customer of the same local cable TV system under previous owners for about 20 years. The previous owners, unlike the current owner, actually provided what they said they would provide.3. "We aren't a monopoly, but we may be your only option."
That is a distinction without a difference. If there were another cable TV operator where I live, I would be a cable TV customer.8. "Use the word 'cancel,' and you've got our attention."
That was not true for me. When I canceled, they handled the request very effectively. If they had been effective at fixing problems I reported, I would have continued to have been a customer.